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19 reviews

Rockport Senior Living

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marker Cleveland, Ohio

Reviews

19 reviews
Jean Folk

06/23/2020
Very happy with the facility. From the moment I walked in to check it out before I took my Mom on a tour I was impressed. So clean, friendly and just feels like a home environment. Lots of outings, events and get together for residents to enjoy. Rooms are larger than other places I looked at with kitchenettes and large bathrooms with loads of safety features. There are pull chains for assistance calls in the bath and living spaces. Mom has been there for several years and the staff is SO NICE. They treat her with respect and keep me updated and involved. They allow me to come and share a meal with my Mom and the food in good not pre-packaged processed items. The nursing staff keeps a close eye on everyone, and they have contacted me when something was not right with Mom and it turned out she needed a pacemaker. It has only been three days since I had seen her, and all was well. By them contacting me right away we avoided what could have been a tragedy. I can not say enough good things about Rockport. If you are looking for a home for yourself, Mom or Dad this is a must see. Stop by for a meal and chat up the residents to see for yourself.
Jeffrey Hummel

06/23/2020
I toured Rockport four times before deciding it was the right fit for my parents. They have settled in quite nicely. I was concerned about them having to attend one meal a day but the food is so good they attend every meal! The staff and some of the residents approached us at our first lunch in the dining room to introduce themselves and welcome us to The Rockport and to let us know they are there for us. That was greatly appreciated. The staff is friendly,courteous and helpful. The one thing the I noticed about the residents almost immediately is they are happy to be at the Rockport! Of all the facilities that we toured one thing stood out at The Rockport that was apparent on the first visit, a very compassionate staff. Kathi absolutely made the transition for my parents and our family easier than I ever imagined.We could not be happier!
Stephen Zych

06/22/2020
Rockport was a life saver for us. We needed to move Mom quickly. From the moment we walked in we felt welcome. From the front desk staff to every employee we encountered, it was all smiles and nice greetings. They remember you each time you return to visit and even more importantly they remember their resident's names and care needs. The facility is clean and homey and the food is good. Mom says she likes it and has already made a few friends in her first week. We look forward to many years as part of the Rockport family.
Rick Strah

06/20/2020
Aunt Donna feels safe, happy and well cared for. The staff pays attention to her specific needs in a way that makes her feel capable and confident. We looked at a lot of places before making this big decision, and we have never regretted choosing Rockport.
Holly G

06/19/2020
They caused my grandfather to become severely ill while he was a resident in their care. He eventually developed pneumonia and was seriously dehydrated before medical attention was sought. When we contacted the Director of Nursing with our concerns, she hung up on us. She also hung up on the nurse from the hospital where my grandpa was taken. Do not let your loved ones stay here. They are not equipped to handle more fragile elderly people, especially those with memory care issues.