Austinburg Rehabilitation Center

I won't put a dog in this stinking place

My father did a rehab stint here for a bit before his passing. After his passing I was sued along with my mother for over 3K. Turns out I signed something I should not have. I was basically told I was signing something that makes sure my dad pays them if needed, but that it would not be necessary because he has x amount of days covered by medicare. So I signed the paper and dad was able to remain. Turns out due to the incompetence of these people they made a mistake on the amount of days he had available and ended up back charging him over 3K. I understand financial liability, and the reason you would sue my dads surviving spouse obviously. But I also understand Lies, deceit and dis honesty also, and those 3 things describe Austinburg rehab to a T. My father had a few other stays in various facilities in the area. The 2 he owed money to forgave the debt after learning of his passing. To me that is compassion and a stand up facility who truly cares. I have emailed the corporate owner of this facility to no avail. As far as the care provided that also left a lot to be desired, as the place smelled like urine constantly, appeared to be under staffed constantly, and my fathers needs just were not being met. I only met a few capable and compassionate nurses in this facility and for them I am thankful. But as far as your office staff, I dont know if it was Lisa or Jackie, you people should be ashamed of yourselves. If I am able to reason with these folks at all or corporate is able to return my emails, and something can be worked out, I will consider revising this review. Untill then Avoid this shady place at costs, find a better place for your loved ones.

I wouldn't put a dog in this place nobody in their right mind would work here

This facility provided excellent care to my Uncle in his final days and I would highly recommend them. We had the worst time finding a place for him to go as he lived out of state. Most places we called didn't show any empathy for our situation and didn't seem able or willing to help him get in. That all changed when we called Austinburg Nursing. I spoke with Lillian Sharp (Administrator) on the phone and from that minute knew that she was going to make this happen and she did. From her to everyone we dealt with during his stay, both he and many visiting family members received outstanding service. They were so helpful and really bent over backwards to help get him into the facility and make his final days the best they could be. I am truly baffled after reading some negative reviews online about this facility because this was not our experience at all. Staff members went way above and beyond what was expected. When he suffered a medical event, staff members showed up in the ER to check on him and my family. And when he finally passed, they came to his funeral. In his final days, they repeatedly checked in on our family and made him as comfortable as possible. We couldn't have asked for a better experience! Thank you again Lillian and staff!!