Andover Village Skilled Nursing & Rehabilitation

I have had other experiences with short/long term rehab facilities that have not been very pleasant, to say the least. I came to Andover Village not knowing what to expect, but I was very anxious and full of dread. I could not have been more surprised when, from the moment I arrived, I was treated like family. I received wonderful care. Every need was met. I am glad to be going home, but sad to leave here. I will be back to visit often and also to volunteer. Thank you all so much

I give this nursing home 5 stars because they have great nurses and STNAs. Also the nurses are very friendly and nice. The STNAs are hard workers and very friendly as well. This nursing home has good food. Also I would send my family here cuz they are so great with the patients and very friendly as well. And also the other patients are friendly.

I went there for in house rehab after having back surgery at the Cleveland Clinic. The rehab dept is contracted out and has nothing to do with the facility. The staff from the nursing home was terrible. There were only a few , and I mean a few nurses and aides that were caring and polite. But the rest of them were very rude, mean thought they knew it all. I could not get out of bed without help to go to bathroom it would take at times 20-30 min to get a response. Thats unacceptable in my book. They could not answer the call button, but you could hear them in hall talking on their cell phones talking to their families as Im laying in bed waiting to use the bathroom. This place is the HOUSE OF HORRORS. . Its really bad. I had one aide tell me that theres only one aide for 16 patients. Thats too much for one person to handle and to handle them properly. The rehab dept was great. They cared about the patients took time with them. The nursing home on the other hand , most of the help there just took the job to have a job. This profession is not easy and I commend the people that do it and do it properly. This is not a job for someone that has no compassion It takes a special person to do this job. I want to thank the FEW good aides and nurses that I had during my stay. But if I needed a place like this again I would NOT go back there. I would NOT recommend this place to anyone . They need to do some serious re evaluations of its staff .

Everyone was very nice, it is very clean and doesn't smell like some other homes. My physical therapy people were excellent and fun. The aides and nurses were kind and patient with me. The food was very good. The only complaint I have is that I was cold all the time. And sometimes the responses time was too long. Other than that, I had a good stay.