Forest Heights Senior Living Community

Thank you!!!

If you are considering placing a loved one(s) at this facility, I beg you to reconsider. This property is part of 5 Star Senior Living, but there is nothing 5 star about this place. My grandparents have lived here since 2016, in those 3 years, there has been at least 3-4 different executive directors. Each time, promises of improvement and changes to come are said, and then either the ED is reassigned or leaves, and the poor work culture returns. My grandparents have received rude and intimidating treatment from staff on a consistent basis. It costs a considerable amount of money to live at this facility and yet, in spite of this, oftentimes residents are only given small or half portions of food and leave the dining room hungry. The quality of the food that is prepared is less than appealing. In addition to rude staff, there are often medication errors in dispensing my grandparents medications. My family has repeatedly had conversations with the executive directors and even to the companys corporate office and that has fallen on deaf ears. There are some very loving and wonderful staff members that my grandparents and my family dearly love, had it not been for them, it would have been completely unbearable here. Unfortunately, their good deeds get overshadowed by the substandard treatment and poor performance of job duties by some staff.

When visiting my sister at Forest Heights there was an at home feeling... starting with the receptionist ... who was just friendly and helpful... when going to the 2nd floor the Med Tech, remembered my name and spoke as soon as I got off the elevator... I was introduced to their new Director of Nursing, who was polite and extended her help with caring for my sister...the CNAs are there to assist anyway possible... Forest Heights dining experience is by far the best... food is always delivered to the table with a smile and the food is hot, fresh and delicious... the Administrator is walking the community loving on the residents and has been available for any questions I may have...my over all experience with Forest Heights has been wonderful and I would recommend this assisted living community to anyone that wants an at home feeling with a caring and knowledgeable staff !!!

Great staff and very friendly!!! Not to mention the food.. good portions and very tasty. Beautiful outdoor areas and plenty of parking. And they have 2 yes 2 elevators!..