Phoenix Assisted Care LLC

I initially placed my mother in Phoenix Assisted Care in October 2018 due to a broken right heel and her need to be non-weight bearing for 6-8 weeks. The facility was older, not fancy but clean and met my temporary needs. I also liked the fact that there were no hidden charges and that the monthly fee included medication administration, as much assistance as was needed for each resident, and laundry services if desired. I was told that residents could continue to stay there with hospice if the need occurred. I did have a few concerns during her first week of placement. However, when I spoke to Donna, the administrator, these concerns were quickly addressed. Much to my surprise, I decided that I wanted my Mom to become a permanent resident at Phoenix and she resides there today. The staff is caring, meals are balanced and the facility is clean. Since her placement, the shower rooms have been renovated and updated. They are currently renovating and upgrading all of the flooring in all of the common rooms and resident rooms. Unfortunately my mother's health has declined due to recent hospitalizations and infections. She kept telling me that 'she wanted to go home '(meaning Phoenix). Mom is still in this assisted living facility with the aid of hospice and I feel blessed.

KEEP A CLOSE EYE ON BECKY AND YOU WILL SEE WHY STATE KEEPS RUNNING IN AND OUT WHAT SHE DOES IS IN THE MORNING WHEN SHE GETS THERE IF A RESIDENT I'D SOAKED IN URINE SHE TAKES PICTURES AND SENDS THEM TO THEM SAME THING IF RESIDENTS HAS A BOWL MOVEMENT THINK I'M LYING ASK HER TO SCROLL DOWN ALL THE PICTURES IN HER PHONE & YOU SIT & WATCH. I WON'T HAPPEN!!!

I live in a neighborhood off of Westhigh up the hill from this facility. Two days ago, I saw a very old woman who could just barely walk, pushing an empty wheelchair on my street. She looked very out of place wandering around, running into the curb with the wheelchair, and stumbling. I went and asked her if she needed any help. She told me her name is Delia and that she was trying to find her daughter's house. She told me she'd come from the Phoenix assisted care facility. I'm shocked she made it as far as she did. The thought of her having crossed steep, busy, winding Westhigh is terrifying. I called the Cary non emergency police and an officer came to help me get her back.If that had been my mother, I would be very unhappy that she was able to just walk (very slowly) out the front door without anyone noticing. Very unsafe.I've never been in the facility but I'd say this experience warrants a bad review.

My hats off to Chris the social worker at Phoenix, for doing an excellent job at communicating with the family members, preparing for my fathers arrival and for welcoming him into the facility. From the beginning, Chris has been thorough, very knowledgeable and super helpful. If the staff works as well as Chris, my father is in great hands!

I love the staff here they are very friendly & everyone helps eachother out meaning the nurse will take out your trash, make your bed & etc... But the roaches has almost taking over!!!