The Bristal Assisted Living at Westbury

My mom had lived at the Bristal Westbury for approximately 1 year. First, let me say the place is beautiful and immaculately clean. The food is excellent and she very much enjoyed every meal. The staff (from front desk, dining room, housekeeping and aides) were all wonderful, friendly, caring and kind. The Wellness staff was also top notch. However, my advice is to get everything in writing when signing the initial contract. We were told by a number of people in the executive staff (senior and junior) TIME AND TIME AGAIN that they would be able to provide my mom with certain services that she needed. It turned out they could not legally provide these services and we had to move her to another facility that had an Enhanced Care License. After we made arrangements to transfer her, it was brought to our attention that there was another Bristal who had that license. Had we known, we would have moved her there. It would have saved us much angst and heartache if the people who run the Bristal would get their their act together and their information correct.

My mother moved to the Bristol 8 months ago and we couldn't be happier with this decision. The staff is not only attentive and supportive, but they go out of their way to do little things to make the residents feel at home. My mother is thriving, eating foods she never ate before, and trying new activities. This has been an amazing experience!!

My mom has been a resident since May 2019 and has been thriving. They have tons of activities of which she has been a participant (she especially enjoys the concert trips and visits to The Dollar Tree). The scheduled mealtimes is such a plus as I don't have to worry about her attempting to cook on her on own and ensures she'll definitely eat 3x a day. The staff are so warm, welcoming and helpful. They regularly call residents by name and check on them daily. From the front desk, to the custodial and administrative teams, I couldn't be happier. We were longtime residents of Westbury, so it's great mom can stay in the community. I was looking at another facility prior to the move and I'm so glad I went with the Bristal at Westbury.

My grandmother is NOT well taken care of by this facility. Constant turnovers in management, understaffing in the medical department (shouldnt this be the most important?) and lack of responsibility led to my 99 year old grandmother being unnecessarily hospitalized for two days. Beware of this facility!!! They appear to be top notch but are far from it!

By far the best place for your loved ones. My aunt was treated great and couldnt get enough of the food. Staff is very caring and professional.