The Grand Rehabilitation and Nursing at Pawling

I am a former patient. I would not recommended.it at all. Social workers were a joke. No interest in helping people leave and return to their normal lives. They were a hinderance. Their only concern was keeping the money coming into the facility. Nursing care was poor. They were understaffed and overworked. There was no regard for patient satisfaction regarding roommate. There was no regard for visitors or their comfort. The physical therapy and occupational therapy department's.were excellent. I am thankful for all they did for me. They are kind, hard working, dedicated professionals. I would give them 5 stars.

This is a great place to stay , and a great place for rehabilitating, everyone here is very friendly, and professional in what they are doing, and everyone is professional in keeping the resistances privacy.I highly recommend coming here.

I am a frequent visitor i have no problems or complaints I enjoy staying at The Grand, the staff is always helpful and polite,everybody at The Grand is terrific.It is always nice coming back again!!!!

We had a pretty terrible experience here for subacute rehab of our mother. The communication was non existent. Our mother went into the facility to complete a course of antibiotics, and instead rapidly declined and died in 2-3 weeks. Countless phone calls were not returned, over 2 weeks time. Messages were left for nurses, nursing supervisors, physicians and nurse practitioners regarding what was happening and why, with no return call. My sister would physically go to the facility daily and no one had any idea what was happening, each person with contradicting information. I even called my mother's room one day and a nurse was present and she refused to get on the phone. She said she would call me back from the nurses station, which she did not. The only help we received was from the social worker Megan. I wish I could go back in time and choose a different facility. Unfortunately, wishing will not bring back my mother.