Sunrise at Fleetwood

If you love your loved ones, don't take them here. It is less an assisted living and more an independent living where you have to pay through the nose for sup-par service and little to no response. I was paying $1,000 a month for them to put in my father's hearing aids... they did not. When I had to write them, his care manager copped an attitude. Lai-Loni never returns phone calls or e-mails, but will call you when there is a problem no matter the circumstances. I was called the day after my wedding and told to remove my father by the end of the day. I was charged until the end of the month. When I went back to pick up things for a room I was still paying for, they had already cleaned it out in order to flip it for the next victim. I was told not to pay and wait until a refreshed accounting came in, when it did, I was charged a late-fee that they didn't even have the decency to refund. No one talks to each other. No one listens to your concerns about the needs of your loved ones. It was simply the worst experience. This is after I spent almost $20k for 2 1/2 months of residency.

Staff and food outstanding. Apartments very small for the price.