Elderwood at Liverpool

Never, ever again will we put our mother into this facility for rehab. Since our mother went to rehab during the pandemic, we thought there would be more communication from the physical therapist and other personnel. My sister, who was my mother's only advocate, had asked many times for the PT to contact her to discuss our mother's therapy, and not one phone call! According to our mother, the staff was nasty and did not help any of the patients in her wing. The food was also terrible. Our mother is 96 years old and to know how she was treated is implorable. Even when my sister picked our mother up after her release, the attendant was nasty. Recommendation to this place is a 1 and even below. If you are thinking of putting your loved one into this facility, think twice!

Please take the time to read this entire review on Elderwood at Liverpool. Both of my parents were Long Term residents at Elderwood. My mother was there for 3.5 years and my father was there for only 4 months. I have direct experience with all the various departments; nursing, physicians, activities, OT and PT and dietary. I also was very plugged in on a daily basis, seeing my beautiful mother, who just flourished during her last three years on this earth. My mother elected to transfer from rehab to long term care on her own. She had such a positive experience with the staff and made many friends, and enjoyed the activities provided by the Activities Department (Music, crafts, outings to the NYS fair, baseball games and casinos). She became very close with several people at Elderwood, PT and OT staff, dietitians from the kitchen, nurses and CNAs. She was presented with an opportunity in her later years to blossom and be cared for by many compassionate people. My brother and I were there daily doing double duty most of the time. We assisted heavily in managing our mother's healthcare, not only with the attending physicians but also managing appointments to see their continued specialists outside of Elderwood. I'm sure at times we were overly assertive and kept people there very much on top of their toes. I would not say we were demanding toward employees, but heavily involved in any steps that with my parent's medical care. The employees, especially doctors will communicate with you as much or as little that is requested by the family members. Sadly during our many visits, we'd see children visiting maybe once a year. Communication with the appropriate people worked well, but we also set a precedent of what we expected and it all worked out fine. My mother lived some of her happiest years at Elderwood, and was fully cognizant during those years. She was not able to do some of the basic activities of daily living to maintain her care so she OPTED to stay, and never looked back. She called Elderwood her home and felt comfortable, safe and peaceful a this facility. Never once did I leave my mother crying, because she wanted to leave. That was not the case. We are emotionally indebted to all the staff and personnel at Elderwood, who showed and provided tolerance, love and compassion toward my parents. As with every facility there are still areas of improvement that are being managed, such as the amount of turn over that does occur and sometimes information was not communicated properly. Although this happens in most places, so it is your duty as a loving family member to be involved. Please take the time to tour the facility if you are contemplating admitting a loved one there. Ask many questions, keep digging to you find the answers, they will be provided. I'm grateful for all the help we received from all the staff. My mother was one of the 'model' residents there. If you are deciding on Elderwood, for a loved one's rehab or long term care, stay involved and be present. Your loved one will be in one of the best facilities in the county. My parents passed in July 2019, seven days apart. Good luck and truly consider this facility for your family's needs.

As far as care wise if youre at Elderwood youll get the best care possible. If you want to be a staff member, DONT. They treat the staff like trash. They hire drug addicts, but fire the good aides, nurses, activity and season workers. While they keep the addicts who come to work under the influence, when you address the problem even to the high ups you will get that its not true or they are working on it when its been MONTHS. You have no call no shows, plus people still have jobs for suspected elderly abuse and put on leave even if it was unfounded. When you actually have an emergency due to actual reasons and they dont care it just gets thrown under the rug. SOME of the nursing supervisors are absolutely down right careless how they talk to the aides. Its unbelievably sad the favoritism in this facility. They are sneaky when doing the scheduling.

My mom has been there for about 6 months now. I think that the facility is beautiful, clean, and has a very good support staff. Everyone from the case workers, nurses, nursing aids, maintenance and all that I have encountered have been great.