Palmilla Senior Living

4th review - you might notice that there are no answers from the staff for those of use giving 1 star reviews. they completely ignore the problems we have. I finally moved mom due to their absolute negligence. 3rd review:again, downgrading. the services keep slipping. there are a few people who've been with the company long term who are trying so hard to keep the integrity of the place. very few activities planned. food has gone from not so good to awful and the dining room is no longer open all day. the people in the office don't listen or try to help. I know mom is in independent living and therefore no one is going to help her - but when there's an incident (fall) that needs my attention, I can't know to help unless Palmilla calls me. they don't. mom even asked them twice to call me when she was ill and I got no calls. I no longer feel that she's safe. she needs assisted living, and my feelings are that since the assisted living section was full, they wanted to keep her rent coming in by not communicating with me. the director is not in for a while, so I met with the financial director who has only one year of elder care experience and formerly worked at a car dealership. she agreed that I had a problem and promised to get the information I needed. she took 10 days to tell me that it's not Palmilla's problem to inform me of incidences and referred me to a nurse. I contacted her again a week ago with no response. it's difficult to find the corporate address to contact someone who might actually help._________________________2nd reviewI had to downgrade the review. lately, Palmilla has been full, so the service has taken a nose-dive. First, they changed the chef - they hired someone who is not a chef and it certainly shows....food is really bad now. Then they fired the Director - she was great to all of us and now there's no one who seems to care.my mom's toilet back up on a Saturday and it was lucky I was visiting her on that day. there was no plan for any kind of plumbing emergency. I went down and talked to a person from the back office and I could tell that she wasn't going to do anything - she said it was a problem on the weekend - they expected my 93 year old mother to trudge down the hall the entire weekend to use the public restroom! really??? the person at the front desk was left holding the bag. she was injured and in a wheelchair - so not much she personally could do. she did finally find a plunger and guess who was unclogging the toilet?? ME! I've tried to get in touch with the people in charge of Palmilla in Denver with absolutely no response. ________________________1st review:My parents have been living at Palmilla for several months now. We all are happy! They are treated with respect and their needs are more than met. They live in the independent living part. It's called independent living, but many of the problems of having their own home are taken care of - they have no worries. the staff seems to turn over fairly often, but they still maintain the same quality of care. My folks have no need of an automobile, they are taken wherever they need or want to go. My parents are 91 and 90 and are still involved in the many activities provided at Palmilla. They are much more involved with people and have more friends than they ever would if they still lived in their home. Since they are happy and well cared for, I'm also happy. They have no worries; I have no worries. That's worth a lot for all of us.Overall, I'm very pleased with Palmilla and so are my folks. The grounds and building are kept very clean and neat and safe. One of the best things for me is that my folks feel safe and are not afraid as they were when they had their home.

With very few exceptions the care my mom has received is amazing! We are constantly in contact and managing her needs while being in quarantine! The care team is exceptional with my moms specific issues. Kaitlyn is just one of many rockstars at Palmilla!

Do not work here they discriminate take my advice the knew executive director dose not sit well with diverse women i work here for 2 years once that knew director came on she started firing all the mix color women

I can't say enough about Marcy Reames and the support I received from her when I not only once, but twice, considered moving my folks moving into Palmilla. The decision to move them out of their home and into a place where they would be provided more support and help was a very difficult one to make...especially with parents who in no way wanted to leave their home. The guidance and support provided me by Marcy was outstanding. She was extremely understanding about my situation and helped guide me.

I have been talking with Marcy for over a year about moving a parent into assisted living. She is responsive, thoughtful and kind. She made a challenging situation considerably less so. Looking forward to the opportunities that Palmilla has to offer.