The Waterford at Miracle Hills

My grandma lived here for approximately 2 years. The staff was amazing and took such great care of her. Everyone lived her and was so helpful. My grandma passed a few weeks ago and my mom was stressed with making funeral plans and then getting my grandma's stuff moved out and the staff told us not to worry about that right now. She passed on Thursday, we had the funeral on Monday and then we had to go out of town for the burial on Tuesday. My mom received a call on the way to the burial from Sophie (I believe that's what her name was) informing my mother that we needed to have everything out of the apartment by Thursday. The way this was said was very unpleasant and not understanding at all. My mom explained that we were on out of town, on the way to the burial. She called back later stating that we could have until Saturday (again, in a very unpleasant way) but my mom didn't want to deal with it anymore. So, Wednesday, my parents and myself went and moved everything out. When we went to tell them that everything was out and the keys were in the apartment, Sophie came out and questioned us (very rudely) about if we left the cable box and all the keys. We did and we told her this. She gave her condolences but it was not sincere, what-so-ever. She was very condescending and this really rubbed me the wrong way and really upset my mother. I was very unhappy with the way things were handled by her and I hope that this is not how they treat everyone when a loved one passes. If it was not for this experience at the end I would have giving 5 stars. Unfortunately, I do not think that I would recommend this place to anyone else. This experience made it seem that my grandma was just a number and that, even though the apartment was paid for until the end of the month, they just wanted the stuff to be out so they could have another check coming in. No sympathy for a grieving family.

I have volunteered on several occasions at this community. It is very clean, homey and staff is great with the residents. They offer a lot of great activities and the food is delicious.

Nice and friendly community.

We moved my grandma in here not too long ago and have seen nothing but great things from staff. It is a wonderful environment!