Highgate Senior Living - Billings

Horrible leadership and management team starting from the Very top. Only care about their money and do not care to do whats best for the resident. Does not take confrontation. Company does not stick to their vision or core values. Very unprofessional and dishonest company.

When we began looking for senior housing for my parents I was attracted to Highgate Senior Living because of their philosophy of keeping couples together in the same apartment if at all possible. My mother requires assistance in her care and my father was relatively independent -- Highgate has been a wonderful fit for their needs for almost four years! This was their 'community' where they could be involved in activities such as bingo, musical presentations and other Highgate offered family activities. I am VERY thankful that we decided to make this move for my parents!My father passed away about a year ago and my mother was surrounded by loving care providers who saw to her every need. Due to memory issues she has recently been moved to the memory 'wing' and I continue to be very pleased with the care she is receiving. Not only are her physical needs being met but she has constant mental stimulation with games and other activities.

Highgate was my first experience finding senior living. I must say it was a horrible experience. First of all the screening process was horrible, my father needed memory care and Highgate professional convinced me otherwise. The two weeks my parents stayed at Highgate the staff could not handle the care. My family had to hire Syergy to watch my parents at a cost of 35 dollars an hour and we also had to pay all other costs involved in renting a room for my parents. I feel this was all about filling an open room and Highgate staff only cared about making a profit and did not care about my parents. We had to move my parents again to another care facility and when one of your parents has memory problems this was extremely difficult to do, you can only imagine the confusion for a 90 year old man.I would not recommend this facility. I learned a very hard lesson. Buyer Beware

Our mother has Alzheimer's and was very reluctant to move to a care facility but could no longer live alone. This was a nice option for her because it offered more assistance than a senior living facility yet still allows the residents to have as much freedom as they desire. The staff is friendly and helpful and they are always on top of things. The residents are very friendly also. As a whole, it has been a very welcoming environment for our mother. We also like the option of having memory care in the same location if at some time in the future we need to consider that.