The Boulevard Senior Living at St. Charles

The management is horrid.They will tell you that the memory care portion is your loved one 'forever home ' and we are able to handle care till the end of life for any situation. This is not the case. Do not believe them. After several months at looking for memory care facilities we chose this one because of what was promised. When we moved in they were in the middle of moving a resident out and four months later we were given 30 days to move out also.The communication between the director and the employees (including the nurse ) is petty and badly micromanaged. The room was not ready and we had to move things out (closets were full and furniture was left ) in order to move in. In spite of what we were told there was no orientation for the family when we did move in ( we took off from work to do this).They are understaffed and do not have the personnel to handle the residences.When transitioned from a walker to a wheelchair ( while we were waiting for the doctors approval) a pressure wound was received and is still being treated to this day. There was no suggestion of maybe getting a seat cushion to help prevent this for the wheelchair that we were using from them.The only reason why this got 2 stars is because of the actual workers who were informative and helpful. This was our families first foray into an memory care/assisted living and I hope no one has to go through what we did with this place as there were many other issues to numerous to list here.

This place is amazing

We moved my mom to assisted living at the Boulevard when she required more assistance than could be provided by another local Independent Living Facility where she was living. This was a huge transition for her and the Boulevard Management and staff have all been very supportive and helpful and mom has done well there. Mom also has some health and memory complications which have at times required special care and attention. I am grateful for how management and staff have worked together to address her needs and they have at all times done an excellent job of communicating with me and keeping me informed.Yes.. there was the recent incident with the water line break and mom was one of the residents that was temporarily displaced. This was a very unfortunate occurrence that was very challenging for everyone involved and it was disorienting for mom. My experience and observation during this time was that the staff worked well as a team to do the very best they could to focus on taking care of the displaced residents (I did come by a lot to check). Mom was never without sufficient care and was well attended to during this entire time. There are a few minor details remaining to be touched up from this incident but mom is now back in her regular apartment and doing very well. I just wanted to say thank you to everyone at the Boulevard for the care that you are providing for mom.

We moved my dad into an assisted living apartment 5 months ago. Right away there were several things that made me uneasy but I thought maybe I was being critical. Then they experienced a water line break 3 weeks ago. My dad was moved temporarily to a memory care room while his apartment was to be repaired. The first night an aid calls to say my dad wants me to come pick him up and bring him to my house because he wasnt happy and it would be two nights before hes back in his apartment. The Care Coordinator escorted me to Memory Care when I went to pick him up. I mentioned to her it was going to be 2 nights and she rudely said it would be until Tuesday. Took my dad home to spend the night. My home is not set up for easy bathroom access for a 93 yr old with a walker. Bad idea. Took him back the next day and asked about having cable tv/telephone in his room. They acted as though they werent sure if they could hook cable up for him. Dad was miserable, had none of his things in the room, and no TV. This went on for several days. My brother brought a small TV and HD antennae from his home but reception sucked. I called to complain and got the Care Coordinator on the phone. She denied telling me that Tuesday was the day dad would be back in his apartment (it was now Thursday) and we argued back and forth, with her finally admitting that she in fact did say Tuesday. I sent an email to Arrow, the management company for The Boulevard. Got calls every day from the head of the Memory Care unit or the Director with promises of move back dates. They came and went. In the meantime I tried to call one evening and found out that they (the rude Care Coordinator Im sure) had blocked my number! I told the Director, who assured me that my number wasnt blocked (not anymore) and hes aware that they do block residents sometimes because theyll call 50 times a day. Thats reassuring! Sent another email to Arrow. Finally get a call back from them and promise of a move back last Friday. She explained theyd been dealing with the insurance company. Friday comes and goes.Then Im told it would be Wednesday. Left a voicemail with Arrow. She calls back and says dad will be moved in today...3 weeks later. They would have Service Master thoroughly clean his place and furniture and move back in after lunch. I went to visit this evening after work. I took a video. The room is filthy, nothing was cleaned. The floor in the bathroom is disgusting. The countertops in the kitchen have rust colored stains all over them. The place hasnt even been vacuumed. But the kicker...his dresser which is all wood and very heavy, matching night stand and recliner are still sitting atop 2x2 square pieces of styrofoam that they put them on after the water damage. Even though the pieces had been put back in place today, from the middle of the room while drying carpet and removing baseboards, they left them teetering on them! My dad steadies himself when he moves about. This could have been a disaster. We initially went there to see if we could get his phone to work, which it will not, and when I leaned on his dresser it fell forward. Good thing my hubby grabbed it. What a bunch of idiots. This place must really have low standards for management. The only good thing here are the employees who actually care for Dad. They have all treated him so respectfully and they seem to really care about him and he adores them. DO NOT TAKE YOUR PARENT HERE....there are many other options.