McCrite Plaza at Briarcliff

It's a prison for senior people just like any other home care places. They are still hiding my friend. They took his phone and now I don't even know what's going on with him. Don't take your parents or relatives to any places like this. They won't last there long. Take care of them yourself like they took care of you when you were young. Owner stop hiding my friend. Tell Jana to start answering her phone. I want to know what's going on with my friend.Unsincerely,Timur.

My grandma stayed there first rehab but her health declined rapidly so we had the house she and my grandfather lived in for 60 plus years to do private pay so that she could stay in the most comfortable setting we could give her as it was no longer safe for her in our home due to her health. The nurses were amazing and I never felt I was leaving her in bad hands. She passed away on January 3rd in the evening and my mother and myself were able to be with her along with the hospice nurse. We got her room cleared out within 3 days after losing her. Planned a funeral and Kansas City hospice was amazing. Unfortunately afterwards Mcrite has failed to file the insurance claims or if they have get them resolved let alone clue our family in as to why we are now at 5 months past her passing and why they are holding onto almost 8 grand that was paid to them in January with only three days of that month spent. We have tried repeatedly to get a hold of Cassidy Mcrite to resolve this issue so we can close this challenging time and move forward but ae met with nothing but ignored phone calls emails and letters. We have reached out to Department of aging to try to resolve this but most likely it seems we will have to hire a lawyer to resolve this issue. It's saddens me to think we have to resort to that when I had such respect and admiration for the nurses and doctors who cared for my grandma and once she passed they have refused to clue us in or even give us a copy of what insurance claims may be pending. I am severely dissappointed in the admiration especially Cassidy Mcrite who runs the Briarcliff facility and dragged out unnecessary such a difficult time for my family that seems to be headed towards not only losing my grandma an my mom's mother but a court case to boot. The nurses and doctors are wonderful the administration needs much more traimning on how to handle the their end which is why I am forced to give the facility one star. Mainly due to Cassidy Mcrite