Westview Assisted Living and Memory Care

Dont ever confuse what youre getting for WHAT YOU DESERVE.Our precious mother was one of the original residents in Memory care at Westview of Ellisville, and we were extremely satisfied with the care she received for the first five years. We were able to be with mom every day for all of those years, often multiple times each day. We have seen it all!!Within the past 2 years Westview has been under new administration. It has become a different place. The director of memory care has been so impossible to work with, 8 of the best staff have left WV, all but one going to the same community!The Mc Director has been rude and disrespectful to me and my family. She didnt even look at us when we spoke to her. My sister refused to talk to her since an incident on Dec. 27. When I tried to talk to her , She closed her door and pretended to not be in her office, I loudly said. Im not leaving until I talk to you. . She finally opened her door. On another occasion I asked if memory care was fully staffed that day. Directors response to me was. YOU DONT GOTTA KNOW. On another occasion I asked a CNA if there was full staff, she responded yes, the new girl.. I asked her name, the CNA said that she was told to tell me that. There was no new girl. Director of memory care instructed a staff member to lie. UNETHICAL !!! I reported that to the executive director. And was told there are two sides to every story. Myself and several other family members complained that the memory care director, as well as CNA staff talk and text on their phones continuously, while feeding residents, pushing wheelchairs, working in rooms, serving food. The staff in assisted living, serving staff, kitchen staff, housekeeping staff, activities and office staff DONt do that. The care plan was followed at their whim. I cant count the times she did not have on pjs. She had on a soaked brief, or was pushed off to the side. I asked the memory care director one time to lay mom down after lunch, and was told it was not in her care plan!!!! Again reported that to the executive director. Prior to the new director, staff toileted residents before a change of shift. I NEVER SAW THAT. When asked when mom was toileted, no one had an answer. There was no schedule. Multiple residents have pulled their parents out, one even telling us moms not safe here. Their mom was in memory care less than one month. There are some exceptional staff there, but they are fed up with the TOXIC environment in memory care. (Their words, not mine) They know who they are, and we thanked them on our way out. Westview asked us to find another community. WE DID, and thank God for moms new home. As I said on no our way out. I make no apology for demanding and expecting quality care for mom. We simply were not getting it.For the sake of the wonderful families OF MEMORY CARE, and their loved ones, please, please, do something.

My father has been there for a week now and he and I are really impressed by how quickly all of the staff knows him and how friendly and present all of them are for the resident's needs. I can tell this is not just a job for them.

The Staff show the residents respect and affection through all the daily tasks performed. Mom loves it there.

Westview is full of caring people doing their very best to care for and tend to the needs of the residents, After having my Mom in another 'facility' that will remain unnamed, Westview was a breath of fresh air. Everyone from the ladies who make sure everyone is well to the chefs and servers in the dining room, the Staff, the Wellness and Assisted Living Directors and Executive Director and all those I am forgetting to name are sincere, good people who truly care about who they are serving and how they do it. A loving environment for my Mom who has acclimated from her house in the country to her beautiful 4 room apartment with the help of all of the folks at Westview who truly try to make it home. We are blessed to have found them and even more blessed by all of them every day.

I can only rate Westview at Ellisville Assisted Living & Memory Care with 2 stars based on the current situation at the facility. My Mother is a former resident and was one of the first residents in the Memory Care Unit. At that time, and up until about 2 years ago, I would have rated the facility with 5 stars. Since the change in management about 2 years ago, the quality of service and professionalism has gone down substantially. There has been a drastic change in staffing in the Memory Care Unit and most of the long-term care-giving staff have either transferred to other divisions, left on their own accord or have been terminated.As I live in Germany, I only had contact with the facility about once a year when I came back to St. Louis to visit. My sisters, on the other hand, were there on a daily basis. On my last visit, in April 2018, our Mother celebrated her 98th birthday. My sister brought in ice cream and cupcakes to celebrate with the residents and staff in the Memory Care Unit as well as some of the other residents and staff in the facility who had had contact with our Mother over the years. My sister was in the open kitchenette area scooping out ice cream and putting cupcakes onto plates to be distributed to the residents, staff and anyone else who happened to be in the Unit at the time. Suddenly, the director of the Memory Care Unit started yelling at my sister to get out of the kitchen area, that she was not supposed to be there. That may very well be the case, but the way it was shouted at her was extremely non-professional. If she were professional, she would have asked my sister in a civil tone if she could speak to her privately, and not yell at her for everyone (the staff, the residents, our family members and family members of some of the residents) to hear. As a former Nursing Home Administrator licensed by the State of Missouri, and a long-term manager, this type of behavior by the director of the Memory Care Unit was totally uncalled for.A few weeks ago, my sisters were told that Westview could no longer provide care for our Mother and that she would have to leave the facility within 30 days. In hindsight, what kind of care were they providing? She has had a couple of bed sores, the current one is a level 3 sore. How could it go from a level 1 to a level 3 if they were providing her with care? She had a huge bruise on her side a few months ago that no one could account for (she may have fallen in the shower is the excuse they used, but she is never in the shower by herself, she is always attended to.)Luckily, my sisters were able to find another facility in just a couple of days and she no longer has to be at Westview. She has been at the new facility for a couple of weeks, and the family is extremely satisfied. For the sake of the existing residents and any future residents, it would be great if the Memory Care Unit at Westview could return to the professional facility that it used to be.