The Fountains of West County

Great place. Staff is fantastic.

The overall facility is very nice and offers a great apartment for Seniors looking for a retirement center. My mom moved in January 2019 and lived independent until her death in October. We were initially impressed with the facility, the activities, the offerings. The Fountains put a lot into marketing and making prospective residents feel very welcome. Unfortunately, after the move in period is over the residents become a number and are just a source of income to the management/owners. They profess to foster a caring community for our parents to live in, but the reality is the management lacks the compassion needed to continue to make residents & family feel like they are really important. When my mom passed away, we met with management and were told that they would set up a memorial for her so that other residents would know of her passing and would transport those that wanted to go to her funeral. We were also told a rep from The fountains would be at her funeral. Not only did none of these things happen but we never even received a sympathy card from the Fountains. While we were cleaning out moms apartment, Several of my moms friends stopped by and were visibly shaken by how the management treated them. They were so upset that they couldnt come to her service.(The Fountains told them it was too far away) The reality is, if we had not been told by the Fountains that transportation would have been provided, we would have made sure her friends had a way to get to the service. Even a week after her death, there were some staff members that werent aware she had passed and we had to be the ones to inform them.Sadly, members of the management staff are severely lacking in compassion. The so called caring community they profess to have is only to get residents in the door and start paying for this facility. Sadly they left us with the impression that our loved ones are nothing more than an income source. Sadly this is the lasting impression I have of The Fountains and one that I feel strongly others are aware of.

Nice area.

My mom moved into The Fontains in December. After touring 9 different retirement communitys I choose the fountains.The building is beautiful, the staff that greets you is amazing. While I understand all new propertys need time to train staff and work through changes I fully Expect for the price they charge respect. My moms unit is on the third floor. There are cracks in each room in all the walls. The crown molding is cracking in every room. My moms eats at the 6:30Seating. The chef runs out of food items and dessert. I know they are trying to work with staff. Hopefully they will fix this soon. Candice called me Monday to tell me they are aware of the walls cracking on the third floor. I asked her to send me a email of what the issue is and when it will be resolved. Ive waited all week. No email, no call. I visited today and took pictures again due to cracks are getting worse. Such a shame, management doesnt appear to care about my moms new place or a follow up. Im hopeful this review gets attention of the owners to address the issues. This is how they treat a 80 year old women. My moms care is very important to me.