Grand Village

Not a good place to work it was my third-day training and I took not even a minute to help a resident with a puzzle . I was being stared down and trashed talked by the CNAs on the floor mainly Ashley, she's bigger with long brown hair. I was not being lazy and I know I was doing my job it's a nonstop thing. I reported it and they did nothing about it so I want it known that its a very dramatic place and the other nurses are not nice to other workers especially the new ones also the payroll lady her name is Brooke I think shes very stuck up and snotty.

The staff always seem to be confrontational. There is a lack of communication that creates a quality of care. Food seems to be rationed out and each resident is treated as if they are in LTC vs. Transitional Care. When questioned about their actions or asking them to explain their actions I was repeatedly told 'this conversation is over.' The staff do not acknowledge someone standing at the desk to ask a question. They go about eating their meal in public. As unprofessional and low quality as it gets. I hope that this form a communication is actually listened to vs. disregarded.

My Dad was at Grand Village and he was neglected. He has a new medical condition where here he can't swallow and he was seen by the facility Nurse Practitioner and Physician at least twice weekly. They did not order any tests and did nothing to find the cause. He lost significant weight. I involved the Ombudsman and he was referred to an ENT who referred him to a fantastic neurologist, He had my Dad admitted on the same day to the hospital for failure to thrive, My Dad received two bags of IV fluids for dehydration last evening and he is already doing better. He's had a chest and throat x-ray and is having more tests. Grand village would have allowed my Dad to lose enough weight to where he would not have recovered. At 6'1', he is down to 145 pounds. A scan revealed that my Dad may have had two mini-strokes. He suffered for 4 weeks unnecessarily without any diagnosis nor treatment. How can a facility allow a human being to not eat or drink and continue to decline until the family ;intervenes and calls the Ombudsman. This is unacceptable and obvious negligence.

All the staff are nice and are always willing to help