Name: American House West Bloomfield
Address: 5859 W Maple Rd, West Bloomfield Township, MI, 48322
Telephone: (248) 436-4085
Rating: 4.1389

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American House West Bloomfield

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Unfortunately, corporate staff appear to be more concerned about generating revenue and ensuring occupancy than they are about the specific needs and safety of those residents requiring daily assistance and nursing care. My father who had memory loss and physical mobility issues was granted residency at this facility. However, the environment was certainly not conducive for his physical and mental needs. Moreover, my elderly parent was subjected to an increased risk for injury and/or an associated death due to a living environment not suitable or safe pursuant to his disabilities. The administrative representatives claimed that additional support services were available for purchase. However, these added expenses are costly for individuals with limited funds. Thus, I highly discourage placing a family member in this setting who is struggling with health related conditions including cognitive decline, memory loss, physical and mobility challenges, mental / emotional issues, and lack of independence. American House is an assisted living facility that provides social activities and planned meals for individuals that are still self-sufficient and in relatively stable health both physically and mentally. American House is not a nursing care facility, and therefore the staff should have the integrity to ensure that their facility is suitable and safe for the applicants specific needs prior to offering a residency contract. Shame on American House for placing more value on revenue and occupancy than on the well-being and safety of residents. CONSUMERS BEWARE!

Marc Kramer

My mother was the caregiver for my father until she passed away. After she died, I had to find a new home for my father. My wife and I visited over three assisted living homes in our area. Our primary concern was choosing a community for my father where he would be treated like family. We found that community at the American House. The first person to greet us from the American House was Megan. I at once felt her warmth and compassion. During our tour of the American House, Megan asked if my wife and I had eaten dinner yet, and we told her we had not. She insisted that we take some food home with us, including two full apple pies. My wife said the experience at the American House in Bloomfield Hills was the best she had to date of all the places we had visited. I felt so positive after our visit, that I told my wife to stop looking because we found my father's new home. Soon after, I brought my father, and he too appeared pleased with the American House. I visited my father at least once a week. Each interaction I had at the American House with Megan, the other staff and the caretakers, and the residents and their families, was warm and friendly. I felt confident that my father was in good hands. I always checked in with him, and he said he enjoyed it there, telling me of the activities in which he participated, including salsa dancing and playing poker with the other residents. On Veteran's Day, when I visited him, he had a big smile on his face. He pulled out a pin of the American Flag, which he told me they gave him in honor of his service in the United States Navy. When my father passed away, I asked Megan to speak at his funeral services, and she graciously accepted. She sent me lots of extra photos of my father during his stay at the American House, ones I had not seen. And I could tell my father was happy and enjoyed his final days. For these reasons, and without reservation, I had to write a review of my experience with the American House. If you are a family member, a friend, a caretaker, looking for a new home for a loved one, I highly recommend the American House. If you dont believe me, check it out for yourself.

Maaks Maxwell

We have toured many community's and it evident that there are many places to choose from. The following are what we have found to be fundamentally important factors that differentiates the varying community's. First cleanliness, well maintained internally and externally. Secondly, do the residents seem happy, and are the staff pleasant. Lastly does the community give a nice vibe, do people seem happy; and with all the points mentioned, that would be an absolute yes for American House West Bloomfield. It stands out it's one of the best community's we have visited. We met with the executive director, the hospitality we experienced was five star, it felt like we were visiting a five star hotel she had freshly backed coconut macaroons, offered us coffee and water. She personally showed us the community, it did not feel sales like, she knew every resident's name and greeted them, introduced us to many of them, you can tell she values the residents. She also introduced us to several of the staff members. Every time we encountered a staff member, they greeted us with a big smile and proudly said 'Welcome to American House' it was a nice experience. She took the time to introduce us to the staff the residents and show us the building. Highly recommend American House West Bloomfield.

shelly cook

I live out of state and cant say enough positive things about the American House. We moved my parents here almost 2 years ago and it was the best decision we as a family have made for them. The staff is amazing, So caring and Always greet my folks and us with smiles and hugs. The facility is clean and inviting. There was an issue with the food after a change in cooks but it was dealt with and now the food is very tasty. They listen to the residents and handle things promptly. Our family is grateful for the American House!

Meg Schulte

Toured this community for my father, he is in need of care, the community is lovely, we met with the Executive Director Megan, she was incredibly kind, she totally understood what our family is dealing with. The community is very clean and the residents and staff are clean. We can honestly say this was one of the best tours, and we have visited several community's. My father will be staying home for now, if things change, this is where we are going. Highly recommend.

rola fahs

Volunteered here for a few days and it was one of the best places Ive volunteered at. The staff was so helpful and you could tell they all loved their jobs. The seniors were at complete comfort all the time and dont stop talking about how much they love the staff. Its amazing to see a place that thrives on providing people with a loving home and the best care.

Alex Martins

Fantastic facility with extremely caring staff and residents!

Hanan Rizk

Highly recommend this community... truly a place that embodies compassion and trust for your loved ones. I met with the executive director and let me say one thing.... she was so sweet and caring. She truly cares for her patients and their well being. She and her team have my full trust in taking care of ANY of my family members.

Sara Fahs

I interviewed for a job at American House West Bloomfield and had the most amazing experience! The executive director was so welcoming and made me feel like I was at home. Unfortunately, the job did not fit with my school schedule, but I will never forget how sweet and generous the executive director was! I will definitely be volunteering here on a regular basis!

Marcia Sarosik

Our mother has been at American House for 5 years. Family and friends visit often and always feel confident that this is a great place for seniors who might need help and at the same time value their independence. The director, Megan and her team do an exceptional job at accommodating the varying needs of all the residents. We looked at other options before she moved here. We feel that this is hands down the best.

anthony abels

When you are faced to make a life changing decision where do you turn? American House of course! Losing my father will forever leave me broken hearted, but American House and Hospice made the process comfortable and heartfelt. Thank you to all they staff that treated my father and my family with the upmost respect and caring hands that help transition him to his next life journey.

Renee Fein

Enjoyed visiting a program there a few months ago, had a great tour with my mom recently. She is definitely thinking about moving there. Really caring group of people who care for the residents.

Steven Lusky

We moved my mom to American House at the end of August. She in a short time has made a faster adjustment than any of us thought. She enjoys the activities in the building, made friends and the staff is excellent. Especially the director Megan who has made my mom feel excited to be alive. The entire staff from Latresa and the AHC team Lori, Susan, Tammy, Elana and Sabrina have made this move the best thing we could have done. Looking forward to seeing more smiles every time I am there to see mom.

Jacob Small

Speaking as a friend, treat your all employees better, not just your favorite ones. Employees will work harder and better when they feel appreciated. Horrible management

Denise Jones

American house west Bloomfield has been a blessing to our family! Mom loves it there and feels loved there. The general manager of American house west Bloomfield is phenomenal!

Harriet Cooper

An outstanding facility w an outstanding executive directive director. She inspires excellent performance and cares deeply about her residence. I say this as a family member w friends and family who have had care here

william mirza

Volunteered at this location. Awesome building! Awesome residents! Awesome staff!

Penny Gibbs

Upper management leaves horrible, unfit people in charge of othersPros: Truly incredible residents, most staff hard working and caringCons: ED favors her buddies who work there and treats everyone else horribly. If you dare to disagree or speak up about anything, you become targeted by her and her cronies. Virtually zero support from corp. This place is a lawsuit waiting to happen. Residents, family and other staff are thrilled with me, my work there and nothing but positive reviews from past employers. This place has a high employee turnover for a reason. I was the 3rd life enrichment director in 2 years. Advice to Management: Create a more positive and safe work environment. This is a stressful line of work done by people with a lot of love and compassion, no one needs to come to work and feel bullied and unappreciated for their dedication and commitment.

Polina Stryk

Nice place, great food, wonderful administrator, very clean building. By far the friendliest place we toured.

PHILIP Knoll

My parents absolutely love the place they are very attentive good food very courteous staff the grounds are very clean the inside is very clean well taken care of fresh paint new carpet very impressed with facilities

Lindsay Pustulka

I have been looking for a place for my mother (who suffers from Alzheimer) and I have searched far and wide and when I walked into American House WB and met with Meghan and spend time with her, I knew i found the right place. I had such a sense of relief when I left that I knew my mom was going to get the care she needed, and deserved at A.H.W.B. I am so thankful for their patience, kindness and knowledge they shared with me on the care that my mom would get. I feel like I have hit the jackpot and I look forward to my mom's future a A.H.W.B. She moves in, in a few weeks!

sharron clark

A true hidden gem of the community. Incredible staff , wonderful residents who make each day a pleasure to work with and amazing families who make this much a special place.

Derreck Rafferty

Staff turnover is suspiciously high here. Always new faces.

landon carter

Great resident and staff.

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American House West Bloomfield

5859 W Maple Rd, West Bloomfield Township MI, 48322

Call now: (248) 436-4085

americanhouse.com

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