Name: Advantage Living Center Wayne
Address: 4427 Venoy Rd, Wayne, MI, 48184
Telephone: (734) 729-4436
Rating: 2.8649

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Advantage Living Center Wayne

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Advantage Living Center Wayne Reviews

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robert spann

The facility called and stated they had my father in laws wallet. After driving 3 1/2 hours to retrieve it, they notified me that they could not find it. As of today 6 July 2020, the wallet is still lost. The Compliance department investigated and came up with a bunch of excuses. They said even though it happened in their facility, I have to make a police report. The person who said they have the wallet, no longer works there and the facility can not get a hold of him. I work in the health care industry for 27 years and never seen this kind of leadership/management . I hope this review makes the facility more accountable for instance, following policy and making people accountable for their actions. I also experienced terrible customer service.

Janice Jones

The dcor in this building is phenomenal and the care is superb. My cousin loves it here and so does our family.

Norma Simmons

I used to work for this company but I movie on but my sister came there about 3 weeks ago and thanks too all for treating her well. The nurse Joy, cna David, Gay and all the staff thank you so much for taking care of her and also Julie for looking out. Will let everyone know how it is to be taking care of by a wonderful staff please keep up the good work. My heart is still there Norma Simmons

My Account

Today 11/8/19 is my son's first day here after being discharged from the hospital. His room was not ready when he got there as the social worker was told it was. He had a broken call light and no remote for the TV. Also being a paraplegic he needs to be turned every two hours or with bed rails he can turn himself. They said physical therapy had to access him first. So his first night he is flat on his back no way of turning no way to reach a nurse and no tv. Not feeling very positive about this.

Kim Nash

This is the reality...these rooms aren't posted on their reviews or photos when you Google them. The air conditioner is broken down, barely working. The room is filthy. Has no chairs, broken tv, air barely works. Theres only a few staff in the evening and they don't care about your loved ones. They left an elderly man fallen screaming for help, left an elderly woman to pre her bed because they didn't want to come help. Their are elderly patients climbing on desks and in wheel chairs at the nurses stations begging for help and peeling themselves and on the floor. The staff have attitudes, complaining in front of visitors and rolling their eyes. This place isn't fit for an animal. Don't let their 'stock' pics fool you. This place isn't safe for our elderly or disabled families. Its sickening and heartbreaking.

NHC Mich

Went on a tour here yesterday to get more information on Advantage Living Wayne as a resource for our patients and clients no longer able to live independently in their homes. I was so thrilled to see happy long and short term residents and helpful, knowledgeable staff throughout! Large enough to help your aging loved ones at a variety of stages, small enough for staff to know each resident well. Thank you!

Beth Frizzell-Monte

beautiufl campus. From the moment you pull into the community you are greeted with pleasing aesthetics. The grounds are very well kept and inviting. When you enter the doors youre greeted with a warm friendly welcome from reception. When you walk through the halls, the employees are extremely friendly and you can tell they truly care. The residents and staff engage, laugh and joke with each other and all are willing to help. Everyone from housekeeping to the administer share a common goal of residents first. I truly enjoy working with my team, residents and amazing corporate support to give our residents a place to heal or call home.

Rachelle G

This is a great place to work, all the staff go above and beyond to make sure our residents are happy!! The activities are awesome, you cant beat movie day, music memory and other social activities that are great for our residents!!

kara ripp

Beautiful facility. There are always things going on- musicians, magic shows, bingo, card games, cooking baking- Everything and anything!! You can tell the staff care for their residents and everyone gets to know the residents personally- all the way to administration.

Tonisha Folson

Social workers were very helpful... new management is great.

Corey Strickland

Look through my other reviews...this one wins the 'Should NOT be in Business' Award. SEVERELY understaffed with a good mix of incompetence.My mom was there for 4 days and received better care from other rehabs she was in. Makes Heartland appear to be premium. Avoid even if you need to drive 50 miles to see your loved one in a better place

Liandra Lentz

This place is horrible. The staff is rude, it's dirty and just nasty. Full bottles of urine left on the floor in my brothers room from another patient for 2 1/2 hours that I was there. My brother was there for therapy after having open heart surgery. His leg got infected ( what a surprise) and he was sent to hospital. He wanted to lock up his clothes and he even had his own lock and was told they would put them up if he didn't come back that night. Well needles to say we have been trying to get back his clothes for over 2 weeks now. Every time we call about his belonging they say they will call us back and of course they never do. I wouldn't let an rat live there!!!

Edith Jarem

I was at Advantage, sadly, for 12 horrific days. not ONE hot meal, if that's what you want to call them, and 'meal' is a joke. I can't begin to explain what they refer to as 'a meal' On my shower day, I was in therapy and when they returned me to my room, there was a note on my bed that read 'shower today' that was the last I heard of a shower. The only good aid I had was David who worked the 3-11 shift. He was always there for me and answered my call light promptly. One morning I put my call light on at 4:50 A.M. and sat on the edge of my bed in soiled briefs until the light was answered at 9:20 AM..... I kid you not. What were the workers doing all this time? Also, they were not equipped with wipes of any kind. I was cleaned up with wet washcloths. I was left sitting on the toilet for 45 minutes as the call light was again ignored and I wound up yelling for someone to help me. A patient was left walking up and down the hall, yelling for someone to help her and no one took her to her room for 10 minutes or so. Very disturbing. This place was dirty and to me looked like a run down boarding house. I have no idea where the pictures posted on this site came from, but they certainly ARE NOT showing Advantage, Wayne, Mi. The grounds outdoors were just as bad as my granddaughers took me out for a stroll once. The only GOOD thing about this facility were the therapists. And of course, my one aid, DAVID...I don't know how his place passes inspection by the state and is allowed to stay operating. I can't begin to tell you all that happened medically to me beacause of the lack of care by Advantage, after my daughter had me sent back to the hospital. I would not advise taking a dead animal here. CLOSE IT DOWN !!!!!!!!

Monica Reed

I currently work for the company. Although we have an older building we love our residents the staff and management is very involved with making sure the residents have the best care and needs are met. We provide all transportation to and from appointments. We take residents out shopping,movies and out on weekly activities. We have an great restorative team that make sure all the residents are active and receiving the best therapy.

Susan Chaffin

My sister checked out a couple of facilities before I picked a place. I wanted to make sure that the place looked good and did not smell. I cant stand that nursing home smell. After looking at the places around Wayne we decided on Advantage Living Center of Wayne, it looked nice inside and it did not smell; and if I didnt like it I could always leave and go someplace else. Overall I would give Wayne four stars without including Jerry. With Jerry I would give this building seven stars. This place is not perfect, one of my concerns is that on the weekends they take a little bit longer to answer my call light, it seems like they are a little short on staff on the weekend. Another concern I had was my medication dose was changed to a lower dose and one of the nurses brought me the older dose to take. Fortunately for me I look at all my medicine before I take it and caught it. The food itself I would give two stars, but Im also a very picky eater, the food service I would give a four star rating. Therapy department is easily five stars; this is a top notch place, top praise. I love everyone in the department, the took care of me and pushed me just enough. Joslyn in therapy was my favorite, we would talk about family and she was very kind to me. I would recommend anyone to come to Wayne for rehab or whatever they need. The people are good and they dont have any attitude problems. If I get my other knee done I will be coming back.

Kayla Wilkie

Upon taking a tour with my father, we decided that this was a nice option for my grandfathers rehabilitation and physical therapy. It was close to home and seemed to have a great physical and occupational therapy program. He had just spent 16 days in ICU do to a few massive blood clots and a bad case of pneumonia. He was transferred and given a room around 9:00 pm on Friday, Feb 16, 2018. Saturday morning upon arriving at 9:00 am, I discovered that not only was he still in a hospital gown, but that he had been left in a soiled diaper over night. Why he was in a diaper was unknown, being that he could walk with assistance to the bathroom, and that was mildly upsetting. Went to find a nurse to ask about his medicine, could not find one. The lady who was sitting at the nursing counter was EXTREMELY unfriendly and unhelpful. His breakfast consisted of cold eggs and a sugar donut, which he didnt eat. So I moved on and went to ask the therapy department what time they would be grabbing him. They were very helpful and said he was up next for therapy. I went back to his room and changed his clothes, and with the assistance of the two therapists got him out the soiled diaper and into clean pants. Fast forward and it is now well after 5pm and He has still not received any of his medication, that he DESPERATELY NEEDS and no one can tell us why. Staff sits around on counter tops and DOES NOT do their job. Currently trying to get him out of there before his lack of medical treatment kills him, but of course there is no staff available to transfer on weekend........

glamourgirlflo Kelley

My love one is still on the premises. However, they need to do a better job with the staff that they hire. I wish they were more compassion and more professional with dealing with the public. They do not return phone calls or follow through. They don't have translators for those with a language barrier. I find out that the staffs are only allowed to shower the residents twice a week or sometimes none! My mother teethes were not being brush daily like I initially thought they were. Many of the staff have substance dealing on the premises. They should implement random drug testing! I do not think they care about the staff the way that they should. They have a high turn over too!

Chris Dippel

Why can I not give ZERO stars ?? Mom was in Advantage Rehab in Wayne, Michigan for 12 days, following surgery to repair a broken arm. During that time the following incidents occurred: She was left laying in stool for 3 hours, she was left laying in a wet bed/brief for 3 hours, she was left on the toilet for 45 mins. She pulled the emergency light for help and 2 different nurses told her they had to find the aide to get her up. After this, they only got her out of bed for PT/OT, otherwise she was in bed. Sat/Sun I told them her mental status was changed and they ignored me. On Monday, I went to see her and her skin was grey and she could not sit up. I demanded they get her to the ER. She is now in ICU with arterial and venous blood clots in the left leg and a massive pulmonary embolism at the top of both lungs. She also has a stage 2 pressure ulcer on her coccyx, with bruising from the toilet incident. When I met with the DON, she was only concerned that the aide had to give up his lunch to get her off the toilet and he hadn't told her !! I complained about these incidents every time they occurred. She was supposed to get 2 showers during her time there, and didn't. She never had follow up for her arm. NO ONE unwrapped it or looked at it while she was there. On top of all that, the food was always cold and mom didn't eat for pretty much the whole time. She spent the first 2 days throwing up. The only good staff member is David, the aide..but he is only one person and cannot do everything at the same time !! Moms insurance company confirmed what the MDS nurse told me, which is when the insurance company asked for nursing notes to prove mom needed nursing care to continue, Advantage didn't send them. The MDS nurse, Natalie, later told the DON, Tammy that I lied and she never told me that..she did tell me that !! Because Advantage didn't send the info, her insurance company was trying to get her discharged !! She cannot walk, eat or toilet herself !! PLEASE do not send anyone to Advantage Wayne !! I feel such guilt and anxiety over this. All I want for mom is decent and respectful care. Instead, she was ignored and humiliated.

Ann cullen

No stars for this place, I had to pick one to even post this review. I feel like the victim of a bait and switch. When I went in on a Friday to check the place out everyone I ran across during the tour was very friendly and acknowledged me. Not so when I brought my mother in on Monday July 3. When I walked in the girl at the desk did not even make eye contact with me. I told her I spoke with Tracy and they were expecting us at 4:30 pm, she replied Tracy is gone for the day. I then said ok, well I'm here with my mom. She replied oh, she's in room 110. I had to ask for a wheelchair to which her reply was a pointing at a room across the hall. I went into the room and had 4 employees ignore me. One after I asked, helped me get my mother in the lobby, I moved my car when I got back in, there sat my mother and no one else. The nightmare continued all the way back into the room, which I had to find on my own. I called the desk from the room and asked for whoever was in charge to come to the room. Apparently, John was too busy to come down and talk to me and my mother. Neither one of us felt comfortable and we walked out. To top it all off, Tracy called the case worker at the hospital and told her we never showed up!! DO NOT TAKE ANYONE HERE, NOT EVEN A PET!!!!

latasha solomon

Best place to heal or live!

Paris E

This place is horrible!!!!!! The drawers in the room were dirty. The furniture looks to be falling apart. The linen was frayed and and with holes. After taking dirty linen off the bed the flimsy mattress was not wiped down before placing with clean linen with holes by staff. The door was wide open to the room of a naked resident that was confined to the bed while staff was giving a sponge bath. Staff closed door after noticing me walking by. Some of the staff seem unconcerned about the residents. Transportation took a resident to a facility and left them there three hours plus, past the pick up time. Medical staff called Advantage facility multiple times to pick up resident. A third party entervened by calling Advantage to pick resident up....there is so much more disturbing about this place unfortunately.

Anonymous Q

I couldn't tour the building so I asked if I could send my father's information via fax to the admissions department. Admissions provided me with their 'direct' fax number so i proceeded to send it. Weeks have passed, and after calling this place 2 times a day for admissions, they have YET to return any of my calls. This is EXTREMELY unprofessional. Don't tell people you can accept them if you can't follow through. I do NOT recommend this facility. Rude as HELL!

Sarah Jones

My mom LOVES it here!! brought her here after a stroke and within a few weeks they had here up walking again and eating!!!. The therapy gym is HUGE and the program is 7 days a week unlike other places!! The staff is so caring and the building ALWAYS smells great when i walk through the halls. I took her out of westland nursing home after she had two falls and Wayne has done a great job since! They are not perfect but they care about the patients and their families. Mom came home yesterday. Thank you Wayne Health & Rehab!

Robert Roach

Not enough nurses or assistance of any kind to care for these human beings, a lot of neglect and employees sitting around laughing and joking, not doing there job at all, only good part is therapy department !!!! Rooms are filthy on the long term care side of this place, should be a law about charging these poor people over ($9000.00) each month to live like this !!! I wish I could give it NO STARS...

Karen Young

Great place to work

Russell Redmon

I just got out of this HELL. DO NOT SEND YOUR POOR RELATIVES TO THIS HOLE....BEING HONEST..The physical therapy fantastic!!! Of course they are separate. But, social worker there are 2 one ok the other absolutely worthless and single handedly ruined my life and had caused my health to be worse...ordered all wrong equipment,she never did any one on one time work together. She does the bare minimum. Nobody should ever call somebody and make them get out of bed sick to come to their office because they are too lazy to get up. I came out and found out all the things she should have done. She set me up with a doctor who didn't accept my insurance. The struggle of getting that appt. Nearly KILLED me..She has made my life twice as hard..The nurses give you no care because they are so under staffed. All nurses do Is hand out meds..no care other than that..and the aids.what a joke they do nothing but sit and talk all night. My red light would be on for hours with no help...they would leave my food tray in my room for days. Now there s few good people there. Hard workers but not enough. Wound care is awesome and the trach team is good.i was there 45 days I came from 3 months of I.C.U. The sad part of all this is watching the older people fade away..They have a team in the pines that spends time dancing,singing, coloring with them thank God or they would just sit alone...that would be a tradgedy. I am angry at advantage they were ran poorly. But, I made a few friends..There are some really good people there but, overall I would not suggest sending your love one there. Or yourself thanks Beaumont...

Billy Brock

My mom spent 4 weeks here. I was very happy with this place and so was my mom. We had know problems and know complaints.

Barb Stoyek

Dont go here. My friend who is 59yrs old almost died. By the time WE called 911...he was septic, had 103 temp, sugar was 445 and he had C-Dif. Terrible care.

Krystal Milosek

Vick Matthews

Elliot Bedell

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Advantage Living Center Wayne

4427 Venoy Rd, Wayne MI, 48184

Call now: (734) 729-4436

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