Park at Franklin Senior Living

Housekeeping has been suspended! Management and services therein have steeply declined at the Park at Franklin over the last few years. The directors are un-responsive to calls, letters from families or residents. Voice mail full - calls not returned. It's a routine most have resolved themselves to if they have family here or a resident. The independent living residents are now at THREE + months of no housekeeping services! COVID-19 had an impact on staff as with many senior residences, but by now (third month) this should have been resolved! Seniors are living in very unsanitary conditions due to the housekeeping suspensions. YET THE MONTHY RENT STAYS THE SAME. No reduction -- No rent credit -- No housekeeping!

My family member was only there for 5 months but it felt longer. He was in the assisted living residence. The staff was cold and indifferent. you could never get administrative staff to return your calls when you had a question or concern. We hired our own caregivers to take care of our family member which helped us to stay as long as we did. The food was bland and marginal. When he did ask for seconds the reply was often that there was not enough food for seconds. No coffee. Easter dinner was a cold cut sandwich. He had frequent hospitalizations but on his last hospital stay they refused to allow him back into the facility on the day of his return citing his diagnosis of C-Dif. This is despite the room quarantine due to Covid and his having his own caregivers. They confronted me at the elevator bringing the wheelchair to the car and verbally assaulted me in the open area in front of staff barking that he could not return until his treatment for C- was completed. He died 2 weeks later. What a way to treat the sick and dying. Don't bring your loved one here.

This place is amazing we just recently moved my Dad in and he is truly happy there is always activitys movie night the food is great staff is kind. We are thankful that we found a great place for dad!!!!

I am so please with the detailed attention and care that I received at The Park at Franklin from Norilee, Porshea, Robin, and Gwendolyn never before have I ever experience such sincere efforts from every last person that was involved in the process from the beginning to the end. I had to write this review for anyone that is faced with the same challenge in life that I had to go though with my love one finding a residency that offered quality living, yet kind and sincere so she could still keep her dignity and pride, activities everyday so she could keep her will, and yet affordable so as a family it was not a burden. I Highly recommend The Park at Franklin for your Love One too!