Vista Springs Riverside Gardens

Love this place. Our experience has exceeded all expectations. From food quality and variety to maintenance helpfulness with a smiling face - to wonderful activities that are creative and something for everyone - to the great aids , med staff, and nurse (even a few choices for a doctor to come to you... including bloodwork) - to the greeters who seem to know every answer to whatever question we have - to laundry and housekeeping that are super efficient and always with a big smile asking how you are - to a preschool on site for multigenerational interaction (complete with background checks) - Vista Riverside is amazing.Resort-like amenities. Assisted care IS assisted. (AKA freedom of choice to not shower or stay in bed watching TV... they are not your loved ones babysitters. They give dignity with assisting. You summon them - as well as they getting to know the loved one and checking on them more frequently if needed.) Staff is always stopping by seeing how loved one is doing in their room... having a chat... inviting them to an activity that may be interesting. Yes - some staff find other opportunities that work better for them. Yet the transition is smooth and the incoming staff is very well trained. (Former nurse with long term care experience here.)IF finances would ever be a concern (down the line) - know that Riverside does not participate with the Medicare WAIVER program - but their 'sister' Vista sites around town (just as resort -like) DO - with certain requirements for length of stay and such first.If you call around, a lot of places sound cheaper, but add in all sorts of add ons with levels of care on top of that. This is ALL inclusive. IF loved one declines and needs more than assisted care - the Vista family of facilities will work with you to ensure loved one has a safe place to go to (one of their other facilities.) Things can change quickly - but you have to alert them... as certain things need to be in place. It can be stressful at times taking care of the needs of loved ones.From our experience, Vista Springs - and Riverside - is a place that we would recommend hands-down. No if's and's or but's. Everyone has a different story and experience. It gets confusing as to who to believe with online reviews - but check out this facility as well as the other Vista communities for yourself. Hoping it will be 'full of life' for you, as it has been for us. Wishing you and your loved ones the best.

If you need any kind of assistance, please don't go there. Care is awful! My dad's room always smelled, he smelled, and the food was mediocre! First reaction, you will be impressed as we were! Carol and Karen, the receptionists, were wonderful, very caring women! The rest of management had excuses and felt my dad didn't belong there. They felt he belonged in memory care. After being evaluated, he did not and does fine in assisted living. Unfortunately, the director that was there when my dad first moved in is no longer there, she was amazing and most caring.The caregivers loved her, too! My dad is now in an assisted living facility that cares and takes wonderful care of him. He is most happy!

This entire company is a joke. They care only about one thing...MONEY. The new management at the Riverside location doesnt care about the community members-I doubt she even knows their names and shes been there for months. Dont place your family members here....or your worst enemy.

Very terrible company, all management staff is very money hungry doesnt really care for residents at all. Doesnt listen to resident concerns, feed residents from very nasty kitchen doesnt make staff wear gloves or hair nets, let a lot of residents fall dont take them to hospital right away when something is really wrong. Owner of f company just money hungry and very racist company would not recommend to work here or put family in here!!! Trust me!!!

They fire employees who are actually dedicated and care about the residents. Also, management is childish.They turn a blind eye to employees who slack off and perform their duties poorly. I do not recommend this place. Take your family members somewhere else.