Trilogy Health Services

I've worked in health care for 20 years, 10 as a therapist working with clients with dementia and tbi and I've never witnessed such disrespect as I have with Trilogy's West Lake Health Campus in Commerce. After 12 weeks of help caring for my mother in-law, they told us they felt she was too 'busy' for them as she would not just 'sit'. When we asked to have a meeting to discuss strategies to help (fidget tasks, medication adjustment, etc) and speak to a manager we were told we would receive a call. 3 weeks later, we get the call while at work from Mary Ward (Divisional Vice President) saying if we don't come get my MIL within an hour, adult protective services would be called on us. When I confronted her on not calling to discuss options for my MIL, she stated she DID NOT need to call me back. They left my family high and dry with out offering any help or assistance. Caring for a family member with dementia is hard enough, without being treated with such cold and harsh disrespect. My advice is, don't take your family member there if they have dementia and won't just 'sit'. The staff doesn't want to take the time to work with them and they will leave you scrambling for care. *I also placed a call into their compliance center and was promised a call back. Still waiting.

This is such a beautiful campus! They offer exceptional care to their residents!

How can you not love West Lakes. The dinning room looks like a up-scale restaurant. The employees serve the Residents as if they were dinning out in a lovely restaurant. The residents rooms remind me of a 4 to 5 star hotel. If you need long term or rehab, you have to check out West lakes!!!!