Waterstone At Wellesley

I am the COO of another Senior Housing Company (and have been in the industry for 25 years) who doesn't operate in Massachusetts. I had to find an Assisted Living for my mom and step dad. I can tell you this is one of the best run communities in the industry. From the Executive Director to the Head Nurse, to the dining staff, they truly know how to create an incredible experience for the residents. I have peace of mind that my mom is not only enjoying her life (she calls it a resort) but getting wonderful care.

Our mother has been a resident at Waterstone for over four years. When we realized that she would require assisted living, we looked at a number of facilities in the Boston suburbs, and interviewed staff. Waterstone was rather new at that point but, comparing it to the other facilities that we looked at, and comparing the costs, we felt that this facility, its staff, the programs - and the food! made Waterstone the best value and the best fit. Now, four years later, we are happy with the experience our Mom has had at Waterstone. She is suffering from some progressive dementia, and so requires an increasing level of care, but the Waterstone staff has been accommodating and supportive. There is a personal touch to everything, and we rest well knowing that our Mom is well cared for. The programs and events are sophisticated and stimulating and the staff are open to suggestions for more types of events. We ourselves often visit, eat with our Mom, and attend events with her. We are on a first-name basis with a number of staff members. The facility is ample and is well laid out to encourage social interaction - if Mom doesn't feel up to going out, she still doesn't feel 'cooped up' or isolated if she stays inside. She makes use of the library/living room and of the public areas every day. We also like the location right off of Route 128, behind Wellesley Hills shopping, but tucked away, and adjacent to the Charles River and its walking paths, a footbridge and beautiful foliage.The community of residents is interesting and stimulating. And, in talking casually with other residents and their families, we have found that most are also happy at Waterstone, and there is a supportive residential community.We have highly recommended Waterstone to others looking for assisted living accommodations for their loved ones, and we will continue to do so.

The worst company employees are so unprofessional here you call the kitchen and the phones are off the hook Dwayne the kitchen manager is so rude and disrespectful he doesnt have no home training he rushes you off the phone and hangs right up on you if you can get a hold of him . Clearly he has no passion for his job wont be sending my grandmother here to live .

I visit here regularly as a vendor (I perform). Waterstone is a great community. The residents are taken care of. The staff is mindful of them and very caring. The building itself is beautiful and well-maintained. You can tell a lot about a community based on the residents themselves, and this group is always happy, vibrant, and they love to participate. I regularly perform at over 30 residences, and Waterstone is consistently one of my favorites.