HeartLands Assisted Living at Severna Park

I made the very difficult decision to move my mom out of my home into assisted living. I searched almost every assisted living facility in the area. Most facilities were very nice, but not one seemed like the best fit for my mom. In December 2018 I decided to pull into the facility that I had been passing on Benefield Road for years... no appointment, tired, stressed and looking like a hot mess. I was greeted by Anne; friendly, compassionate and willing to stop what she was doing and spend the next hour or more with me. I left our meeting without a doubt in my mind that I found exactly what my mom needed. We moved my mom in January 2019. She was at Heartlands until her recent passing. The Director Lisa is nothing short of amazing! She is kind, funny, compassionate and a counselor when you just need some advice, a shoulder to cry on or a good pep talk. Greg is the Assistant Director, also kind, funny and shows that he deeply cares for his facility. Linda the Activities Director connects with residents in a way that is truly heartwarming. She has residents engaged, motivated and having fun all of the time. PreCovid it would be rare to walk in and not find an event or party happening in the main lounge area (I would visit almost everyday). Craig the Maintenance Director is one of the most kind people I have ever met. He seems to be a very busy man, but always stops to talk with the residents. My mom didn't leave her room often, but Craig always made it a point to stop in and check on her. Heather the Director of Nursing is amazing. She is kind, compassionate, so very knowledgeable and always made sure my mom was getting the best care. Last but not least Sharon, if my mom needed anything she was on it!! Sharon is full of energy, compassionate and just treats everyone like they are her best friend. The staff I have mentioned have all been at Heartlands for YEARS! I wish I could mention each care manager and nurse individually, but this would go on forever. I will just say THEY ARE AMAZING!!! The housekeeping staff is kind and goes WAY ABOVE cleaning. They make sure the residents are happy and have what they need. I could go on and on, but if you are looking for an assisted living facility where you can be guaranteed your family member will be engaged, loved and well cared for, Heartlands is it!!!Thank you Heartlands, I will always be grateful and will sure miss being a small part of your wonderful community!! - Marcia K.

Everyone is very friendly and helpful and truly look out for the residents. Love the activities they plan for the residents and the trips/lunches they schedule for them. They host wonderful family events as well. Would highly recommend this facility to anyone.

Our 94 year old Mom was living with us for almost two years and the health care that she needed was getting to be more than we could handle and her ability to get around without assistance was getting scary because we have two dogs and a cat and we were concerned for her safety with them going around her legs a lot. We discussed with her about other living options and took her to several assisted living facilities near us so we could still be with her often. after all of the places we looked at, she was set on moving to Heartlands, especially because the facility is not too big and everyone was sweet, personable and very helpful! We never felt like all the information we were given was being 'shoved down our throats'! We had a WONDERFUL tour of the building and there were several units available and because Mom's eyesight was rapidly failing, she was able to pick a unit with three windows that keeps all kinds of beautiful, natural light in. She was able to 'self-medicate' herself when she first moved in, but because of her eyesight, she now needs to have the nurses there give her all of her medications and we are SO happy with that, especially knowing she is getting her proper medication at the proper time every day! The nurses are SO loving and caring and Mom loves everyone of them! Mom has to have her meals brought to her and she eats in her unit. The staff that brings her meals are such a joy to her. She always looks forward to spending time with them. The staff at Heartlands are always compassionate and caring and they are always there and ready for any questions or concerns you might have and they do all they can to accommodate you and your family member the best that they can! Our Mom LOVES living here and we love knowing she is in such AMAZING care! We love Heartlands and we are sure you and your family member will too!

We have only the highest commendations for Heartlands in Severna Park. The staff are amazingly friendly, caring, attentive, informative as well as professional. While those are probably the most important aspects of care for our loved one, we also praise Heartlands's physical attributes. Rooms are lovely, common areas are well-maintained and always very clean, and there are various places throughout the facility residents can enjoy. Additionally, activities abound and are well-thought out and conducted. All these attributes are more important than ever as we are going through this most challenging time. We have nothing but praise for how well management has kept us informed of every changing development and new protocol. They have worked hard not only to keep our loved one safe, but even provided ways to keep her entertained and engaged while in isolation. Additionally, they have made many efforts at helping us to connect with our loved one through zoom visits and 'porch' visits. We can not recommend Heartlands strongly enough as a safe, caring and professional home for those who need assistance with daily living tasks. The heart in their name says it all!

Heartlands in Severna Park is a wonderful place. The Care Managers show compassion and that they care. I feel this has to do with the Lisa the Executive Director of the facility. Being a smaller assisted living community you can see her influence of top notch assistance in all aspects of care and dining. My father came from another assisted living community and we are glad we made the move. Couldn't say enough about the dementia unit except for excellent.