HeartLands Village at Ellicott City

I moved to Heartlands in November of 2018 knowing no one but . wanted to be closer to my family. Within a month I was fully involved with a myriad of activities in a super friendly community. The staff is just great. They care and show it. I chose a cottage and love having my own space including a nice sun porch, flower garden , and carport nearly right out the door. I am very happy and so glad I chose Heartlands.

This place is a complete nightmare, the staff is nasty and rude to the residents all the time and management is completely disrespectful. Their food service director has no idea what she is doing & not to mention is scared of half of her own employees.

My father entered assisted living about a month ago. We couldnt be happier. He often says, this is a first rate establishment! The staff is caring and treat the residents with respect. The wellness center coordinates his medical and therapy needs most of which can be met on site and they transport him to specialists. The professional waitstaff make him feel as though he were dining in a fine restaurant every night. He has recently started using a wheelchair and needs more help than he is used to needing, but the portable paging device makes it very easy to summon an aid. The kind aids encourage him to call them even more than he does. They often have live musical entertainment as well as parties and other social activities. The facility is very welcoming to visiting family and friends. Our whole family had Christmas dinner there they even have a high chair. This facility is well suited for a man for whom dignity and independence are very important yet who needs a significant amount of help. I am so happy and relieved that he likes his new place so much.

My father has been at Heartlands Independent Living for three years and is very happy with all they have had to offer. Good food, great staff, his Doctor is onsite, activities are good, and he enjoys his independence. If he needs more support with daily living, he may transition to Assisted Living which is also available.

I was prompted to review this facility by an email that I received from Michael Paris, a Five-Star Sales and Marketing Director.I would not recommend Heartlands to anyone with a family member who is medically fragile, a fall risk, or who is expected to decline in function. My late husband was a Heartlands resident from approximately 2011-2013. When he fell repeatedly (due to his deteriorating neurological condition) and was hospitalized, I went to the nursing supervisor to ask her if her staff would be able to safely care for my husband or if he should be discharged directly to a nursing home. She assured me that Heartlands would absolutely be able to continue to care for my husband and promised to let me know if the situation were to change.Less than 72 hours after returning to Heartlands, my husband fell again. He sustained several fractures, required another hospitalization and suffered considerable pain. I believe that this nursing supervisor was yielding to corporate pressure to retain paying residents even in circumstances where Heartlands could not provide safe and adequate levels of care for impaired residents. My guess is that the situation has not changed.Heartlands may be viable choice for some prospective residents. The facility is attractive, the rooms are large and well-appointed, the food is reasonably palatable, and the location is convenient to both Baltimore and I-70. As in every facility, some staff members are caring and responsive, while others are less so.