New Orleans, Louisiana
Reviews
9 reviews
Margie LaMartz
Very poor customer service! My mother's application was denied and when I called ! Initially spoke with the admissions coordinator, Laura Phillip, about my mother's application she was very aloof and appeared disinterested which was very off-putting and frustrating. At this point, I would NEVER want any of my loved ones to be in an environment with this kind of unprofessionalism! These individuals could definitely benefit from customer service training I read other reviews before writing mine. It was no surprise to me that others had been treated the same way as I. Since the administrative staff treats potential clients like this, I can only imagine how the regular staff treat the clients and their families. Woldenberg Village administrative staff, thank God, make no secret of how they will treat you.I THANK GOD FOR REVIEWS
Young Humble
DL Turner
Gabrielle Patten
ward clerk Windy is very rude!! Not a good nursing home to deal with. I would not recommend this nursing home at all with the rude staff they have.
Bretagne LaCour
Very poor customer service! My grandmother's application was denied and when I called the executive director, Joseph Townsend, to find out the reason for the denial, he said he would look into the matter and call me back by the following Monday and I have not heard back from him yet (today is the following Wednesday)! Initially I spoke with the admissions coordinator, Laura Phillip, about my grandmother's health and what services I was seeking in a nursing home and she was very aloof and appeared disinterested which was very off-putting and frustrating. At this point, I would NEVER want any of my loved ones to be in an environment with this kind of unprofessionalism! These individuals could definitely benefit from customer service training.
