The Blake at The Grove

ReviewThe Blake at the GroveI like The Blake. I have been a resident for about 6 months. I left my home in north Louisiana in a rush as we needed medical assistancemy wife being in near critical condition. Baton Rouge offered good hospitals, quick medical response times, family ties and a facility like The Blake. I really had no concept of what facilities like The Blake offered. My son, a resident of Baton Rouge, visited and reviewed the facility. He called and said, Dad, bring Mom down, this is what you need, now.He was right. The package of services offered at The Blake as well as the physical accommodations allowed me to focus on my wifes condition. Our apartment is a 2 bedroom/2 bath. Living room, kitchen, baths, bedrooms and closets are reasonability sized; actually, not to small nor overly large. Climate control, cool and heat, is quick responding. Hallways are wide and never cold or hot. Never hear noises from neighbors and have never heard any noise from the apartment above. Good WiFi coverage. One-bedroom apartments also look adequate in size and layout. I dont take advantage of the swimming pool, sauna, weight room, library, theater and bar.In my career, I managed people who performed all types of technical and mechanical work (high pressure natural gas pipelines). Our work had to be performed safely and accurately and documented following specific guidelines and procedures. All failures and short comings were addressed immediately. Corrective measures were implemented, and coworkers trained in those measures. I use this experience to relate an observation on The Blakes services.Improving services provided here at the Blake. - The facility is new, the staff performing the services appears to be new. As with any startup group, there have been growing pains, i.e. lapses in service quality. Most notability, the food and dining experience. For a while, no progress was made in improving in that area. It seemed no one was taking charge, identifying the problems and getting buy-in on solutions/remedies. Things have changed of late. My status changed and I was gone for a month. After returning, I noticed improvements- again dealing with food and dining services. Also, I learned, The Blake had re-hired David Nugyen in a new role. My prior observation of David was that he gave you the feeling he wanted to help you and he demonstrated that daily as an individual contributor. But now he tells me he is a customer service liaison with the residence population. I think it is a fit and if given time and authority, we will have continual improvements in the services here at The Blake.

We've been here almost for 3 years. We've had problems about the food in the past and we've had 3 chefs before, but the current one is a great improvement. You can never be perfect. There are other problems as well. We brought it to the new man in charge and he's worked hard to improve it. The building is gorgeous and the others living here are very friendly. Overall, we are proud to live here. My husband Bill says 'yeah, everything is okay'.

We have been residents for a year and are very happy with the facility. The staff is very helpful and professional. This is the first time we have lived in a senior facility and highly recommend The Blake. The food is good. The service is good. There are several staff members who are exceptional. We are very happy that David Nyugin (spelling) is on staff again. Hes very energetic and friendly, yet professional. Hes always very willing to listen to our concerns. Until he came onboard residents really didnt know who to contact so they were telling any staff person they came in contact with what their concerns were. This was not fair to the staff or the resident because the resident wasnt getting their issues addressed. We are very pleased with Chef Peter also. He listens to our requests and makes accommodations to suit our wants and needs.

Over the past 16 months the Blake has been an excellent living facility for this old retired physician. Wonderful facilities and caring staff are the winning combination. Great food and service are a further key.

This place is the BEST in town. The 1st class accommodations are obvious! The dining hall has delicious food everyday. And most importantly the staff are professional as they attend to every need. I never worry about care and safety they have it all done right! I truly appreciate the kindness and caring attitude of this entire staff! Well done and a big hug to ya'll! Go see for yourself!