Superior Care Home - Nursing & Rehabilitation Center

I was so happy Superior approved my mom, they were my first choice! Boy did they disappoint! The PTA's were absolutely amazing, as were the aides! Mom was on the third wing and the nurse there completely sucked! She has a colostomy bag and they let her leak twice in the 5 days she was there! It took them a couple of hours to respond to her both times! It wasn't like they were busy, each time I visited mom, which was at least twice a day, they were just sitting at the desk! It was a blessing when she had to go by ambulance back to Lourdes because her potassium was low, and I had to be the one to ask them to check her blood! Still SMH!

I am mortified at a few day shift employees, one in particular is a bully (to which if the universe holds a ying/yang her loved ones will endure the same care as she has provided to others.) sadly my father had to go for rehab after breaking his hip, these people refused to be bothered by anyone needing to toilet or requiring assistance to get to the dining room so on Easter Sunday they made him stay in bed bc they couldnt be bothered with getting the lift to get him out of bed into a wheelchair! On top of that they have rules that will not allow anyone that doesnt eat in the dining room to eat the food they serve there instead they told my dad on Easter Sunday in front of me he would have to stay in bed and eat in his room and that he was not allowed to have the ham dinner but rather he had to eat a pimento cheese sandwich !!! I was livid needless to say after I unloaded in the nurse for her rude arrogant bully aide I went home fed my family a beautiful meal with the freedom to choose the foods they like then I promptly went to the hospital with a heart attack.Ive worked in health care for over 40 years and I have never seen such dehumanizing treatment of patients . The night shift were all very nice and extremely accommodating.If the director thinks they are safe behind the once glowing reviews I promise you are not and if you have allowed this type of behavior from staff you should be fired.

This place was awesome! They took very good care of my husband and I observed the staff doing the same when many others. Not easy work, as they deal with people at low times in life. Having been a healthcare professional for many years, I know its a tough occupation. We are thankful.

They took excellent care of my grandmother when she needed rehab. The staff was caring and attentive. I would not consider any other facility except this one.