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Louisville, Kentucky
Reviews
20 reviews
Jenny Hager
This place is not equipped to handle anyone with Alzheimers. The staff does not even know symptoms or how to care for the patients. My Dads bathroom was left with urine on the floor, stool on the toilet. He has to wear TED hose didnt have them on so he had severe swelling in his leg and no underwear on because no one helped him dress. They will charge you for services you did not receive and say sorry part of the lease you owe us for 30 days even though we did not care for your loved one properly.
Amber Haggard
I have worked for Morning Pointe and I love the feeling of family that surrounds this place. The staff is so great to each other and to the residents. The residents make such great friendships and it's wonderful to see them out and about doing activities and becoming like a family.
monica Carter
This place is beautiful with great customer service.
Karen Otis
I had a poor experience with my Dad in the memory care section. They were ill-equipped to handle my father's needs due to a lack of staffing. Personnel told my dad repeatedly that he could use his Depends and they were unable to get him out of bed telling him if he laid down at 2 pm, he could not get up the rest of the day. Holidays especially did not have proper staffing. I thought the facility oversold itself and two of the reviews here (Otis) are by the mgrs family.It was not a dignified experience for my Dad and was smoke and mirrors on care.
Matt Schutz
Very friendly, very clean, my grandfather really seems to love it. He claims it has really great food also - multiple options daily. Book clubs, painting/art, great activities. The facility is really nice.Update, unfortunately my grandpa passed away a few months ago. Morning Pointe staff was AMAZING through the most difficult of times. If there was an option for 6 stars they would get it. My Mom was very satisfied with how everything was handled shortly afterward as well.
