Lakepoint Wichita

My grandmother called us to let us know she doesn't feel well. We called the nurses station, no answer. We called the front desk and the young lady can't find the nurse. During a pandemic when we are unable to go in and see/attend to my grandmother I find it absolutely horrific that the nurses are nowhere to be found!!!

My grandmother was in this place for approximately 40 days. Quite possibly the worse 40 days that she has endured since her childhood during the Great Depression. Among a laundry list of other things, 1. they stood by negligently and allowed her to fill up with some 50 pounds of fluid as a result of her congestive heart failure. 2. Rather than manage her situation, their response was to put her on 4 liters of oxygen in order to breathe through it 3. They handled her so roughly with their hands that she had bruises all over her legs 4. When we asked to test her for her reoccurring UTI in order to treat it, they flat out refused 5. When we tried to get her out and to the hospital to save her, they said the hospital probably wouldnt take her because she was dying. Once in the hospital, she quickly reduced the 50 pounds of fluid, which eventually got her off of the oxygen, and we have successfully relocated her to a much better facility where her health has thoroughly stabilized. Personally I hate to give any business a negative review, but I just cant imagine someone elses grandmother going through a situation such as this. (I have pictures supporting all of this, but I am not going to post them for the sake of privacy)

I dont have very good things to say about LakePoint. My mom was there for about 20 days or so. During her stay, she wasnt taken care of the way they said that she would be. When she needed help and pressed the button for the nurse, nobody would show up. She had to go to the bathroom by herself, which was difficult because she had a broken foot/ankle. They would forget to give her nighttime medications. There was one lady, Olga, who took care of her and she deserves to be recognized for her good service. There was maybe 1 or 2 nurses that really cared about their job. There was one nurse that was extremely rude to her patients, unfortunately I dont know her name. My mom wouldnt eat much because the food was always served cold, even had hair in it sometimes. She was never informed on when she would get a shower so I would go in and wash her hair every other day, and help clean her up. Overall I was not pleased with her stay at LakePoint and I would not recommend it to anyone.

Once i figured out how to put a picture on here you are going tp see how they treat people..

My family member was at LakePoint Wichita and had a great experience. The care was wonderful. They CNA's are caring and prompt with answering the call light. The food was great. The Administrator, Alex, was very involved and caring.