Monterey Village Senior Living - Assisted Living, Memory Care & Independent Living

Dont let the fancy facility fool you. This facility is very poorly managed. The administrator picks and chooses her favorite staff making her choices obvious and causing a lot tension as her favorites seem to think theyre all that. They promise you things they cant even deliver. She does not know how to handle family complaints and is quick to throw staff under the bus to save face. If youre looking for a place to eat burnt food, flavorless sides, and the same dessert every day Monterey is the place for you! As a former employee, I can vouch for the lack of discipline instilled in the workers, with many getting away with doing the bare minimum. Not many residents have good things to say about the administrator, especially after lying to them that their rent raise was so that they could provide wage raises to staff which never happened. Not only do the residents not know what the extra rent is going towards, they are also unaware what happens to the $25 they are charged for rides to appointments not scheduled on a Tuesday or Thursday. This is because the maintenance boy doesnt want to drive them around (which is part of his job) . They love to push the universal worker title when CNAs complain, but good luck finding the administrator away from her chair, or seeing the maintenance man cleaning up after himself, or even the morning kitchen staff helping on the floor. They might as well change the universal worker thing to CNAs do everything and dont expect any help from anyone. This place would be terrible without Michael and Britte to pick up the slack, they definitely do not get the recognition they deserve and are two of the few things I miss about working here.

The arbors at Monterey village has had a ridiculous amout of turnover. Most of the staff are great but someone needs to seriously look at the administration because there is a problem there.

In response to owners response to a review above. Do you even know what goes on there? Im sure you know corporate procedure, but this facility has its own procedures that include nothing you wrote. Admin IS incompetant. One week give employee 2 gift cards thanking them for hard work at her home (americate bought cards) and at work. Next week try to black mail them into signing written notice, full of false accusations. No regard for residents feelings towards employees. In fact, if they like you, you are out of there. Admin speaks loudly about residents and staff they dont like. So you see, even if those procedures are in place, they are NOT followed at MV. Beautiful facility though. Thanks to the former maintenance men and CNAs.