Brookdale Hays

They do well at first but was very disappointed after the first couple months. Not very kind to some residents. Left a resident to eat by herself when she needed food cut up and help. Mom was left unattended in the shower and fell. Drugged her with more prescriptions than I could count. Funny we have her in another facility and they took her off most of her medications. Would never put another one of my family members there.

My family is very pleased with the dining, service, and care being provided for my Grandma at Brookdale! She is very comfortable in her room with furniture and pictures from her previous home. Grandma is always clean and properly taken care of and has even gained weight since she has lived there. The friendly staff communicates almost daily with my Uncle to provide him with any updates necessary. As Grandma's needs change, they are there to help. Thank you Brookdale for taking such good care of my Grandma!

'It's a wonderful place to live', That's how my mom feels about Brookdale. She often brags about how great the staff is, and I couldn't agree more. The management team (Lisa, Lydnsey, and Tony) can be reached easily when needed. All the staff work hard to make the residents feel at home, you can feel that when you walk in the front door. They really do care about the residents, and I have seen it over and over, and not just with my mom. I am so happy we found Brookdale! I would recommend it to anyone. It's a place where there is the help when you need it, privacy if you want it, and a wonderful community just outside your apartment door.

My mother lived at Brookdale Hays for over two years--up until the time she passed away on March 24, 2017. Mom functioned pretty well when she first moved in, but towards the end needed almost total care. Brookdale met her needs throughout. I can say without reservation that the staff was outstanding in how caring, professional, and loving they were toward Mom, and even myself. Never did I hear anyone say anything unkind to her, or express any degree of impatience. Also, the staff was extremely communicative with me. This was particularly important since I was responsible for Mom's medical wellbeing, and live on the east coast. They promptly notified me of medical issues, and likewise were always open to hearing my questions and addressing my concerns. I can think of many examples when the nursing staff in particular would discuss ways of making my mother more comfortable or improving her quality of life. The only downside I can think of is that I thought the food quality could have been better. However, I have no regrets about placing my mother there, and would confidently do the same for another loved one.

It was stressful for my Father to go into Assisted Living, but Brookdale proved to be so much more than expected. My Father loves the food! The meals are prepared fresh and home made! He has a nice room that Brookdale let us decorate with items from Dad's home. They prepare and dispense his medicine, do his laundry and keep his room clean. The kind friendly staff interact with him often. There is a certified nurse on staff... and he has met a few new friends. My Father appreciates that Brookdale provides religious activities ... and fun little events. He has settled in and is doing well. Thank you Brookdale !