Holy Cross Village-Notre Dame

My father lived in both the assisted living and memory care (Quinn Unit) for almost a year. There was no transition support when he moved to assisted living from another community in Indiana. He wasnt seen by a nurse for the first two days of his move to HCV. We ended up hiring care givers for six hours per day to ensure that he wasnt just left in his room alone.... sleeping his days away. His move to memory care was a huge disappointment. He literally begged me to get him out stating numerous times that this is not a good place. He is a retired physician and did have lucid moments - he did know what he was talking about. The unit was not clean and was under staffed. During difficult moments I was called at home, which is exactly what I would want to happen, but staff was not always professional in the manner with which they referred to his distress - once even laughing about his agitated state. My family and I felt it was necessary to be a physical presence frequently as we did not trust that his care would be of a high quality.

Ants in my mother's room that were not taken care of until THREE days after staff was notified. She was treated like a child by two of the aides. When she put her light on for a nurse, the average response time was a half hour. Administration very rude and gave false information to our family. Not impressed at all.

Our initial experience of Holy Cross Village was part of a visit with a friend from our earlier years of teaching at the University of Notre Dame. Being in our early seventies at the time, we had thought of making a move in our eighties, but after meeting other residents and staff members, we moved in sooner! We appreciate the range of events available to us since we are now part of the larger Notre Dame community, including football games! We benefit greatly from lectures being offered by residents here, as well as by university colleagues and others from outside Holy Cross Village

If 0 stars was an option... My father had two fused hips and finally took his first step to recovery with his first hip surgery. For anyone who doesn't know, after hip surgery it is very important to get up and walk. -They just stuck my father in a room and left him there.-Brought him food but gave him zero, none, nada attention. -Was brought there in a surgery gown on Friday and was still in it on Sunday.-Never assisted him in daily routines and grooming-Room was bare and unsuitable for someone of his condition.-Never assisted with walking or physical therapy.-No staff available to help him in his movements.-No respect for patients who have passed.Do yourself and your loved one a favor (if you love them). Stay out of this place

My husband and I moved to Andre Place at Holy Cross Village on Nov. 1, 2007. Now some eleven years later, I realize what a great decision it was. The residents as well as staff are so nice and always have a smile and stop to say 'hello!' The dining room is lovely and the food is very good. I personally know the benefit of continuing care, as my husband had to go to the Quinn Memory Care Unit located on the same campus. While it was hard to have him gone, it was so easy to walk from our building the Quinn.