The Mansion on Main

My apartment is like being in a condo. Like living by the beach without the beach! It feels like HOME! The meals are wonderful - the best thing about this place! I love the film choices shown in the theater, and I like the activities, of course. The nursing staff are very prompt, and everyone here is just so friendly and they take the time to stop, smile and ask how I'm doing, even when they're busy.

Was on a regular visit yesterday- Saturday. It is an absolutely beautiful place. Really very gorgeous. However- some very unsettling things happened while we were there last- as we were actually walking around this time as opposed to sitting in the room. First, the dark-haired lady at the front desk (Saturday) is probably the LEAST friendly person I've ever met. Why in the world do you have her at the front greeting people still?! This is not the first time with her our complaining, either. Worst impression ever. Every. single. time. Asking her anything seems like a huge chore. I get that people have bad days- but this was beyond even that and not uncommon for this employee. (Although we'd hoped that she had left as we hadn't seen her for a few weeks.) Then- THREE residents approached us while walking with my relative to tell me how awful it was there. My own relative feels negatively toward this place- so I wasn't too quick to dismiss the comments- bc I've never heard others complain. They ALL said that the staff gossips to other residents and among themselves about other residents. NOT OK. Comments of being dismissed by staff. Treated rudely. Two mentioned, without any questioning on my part, that they are 'paid back' for complaining through food. What does this mean?! I'm complaining to higher authorities- as the residents actually gave me their room number to share if I was willing to tell someone. You'd better hope that you aren't withholding food or tainting food in retaliation of complaints. After the lady at the front desk and her demeanor- well I know unfriendliness occurs bc it does to me. And all three approached ME- what is going on there?? I am posting on a friend's account- as I'm now worried about retaliation of my own relative before I can figure out something else. I don't care if you are understaffed- at $4,000 dollars per month- find good employees and pay them well!!!!! And get KIND, nice and helpful people at the front desk and all those you hire that are serving our greatest assets.....

This place is amazing! Visit and you will see a beautiful, clean, caring environment for seniors!! Highly recommended!!!

Building looks amazing. The amenities are second to none and would highly recommend!

Amazing place to stay! Would recommend anyone whos looking for an exceptional assisted senior living facility!!