Wellbrooke of Avon

If you love your family, dont send them here. My father almost died because the RN said he likely had a UTI instead of the Pulmonary Embolism which he was diagnosed with in the ER, after my mom ignored the RN.The physical therapy folks were good, but if the nursing staff is incompetent, that doesnt really matter.

Couldn't have been more happy with the care my mom received there. Felt more like she was staying at a luxury resort. The staff was amazing!

The facility is new and clean but do not let this fool you. My Dad was admitted there for rehab and the only positive thing I can say is the therapists were good. The lack of care outside of rehab was unacceptable. They forgot to give him his medicine twice. He would not have received if we hadn't insisted that he be given it. He was left in his room after a meal on portable oxygen and they did not hook him back up to the condenser. The portable oxygen ran out and I found him hours later without it. Another time they brought him back to his room and did not connect his oxygen again. Five hours later I found he wasn't connected and called the nurse. She told me that she wasn't the one that did it and that I didn't need to call her about it because I could do it myself. She even refused to check his oxygen level after being without it for 5 hours. Also my Dad asked for a nurse at 4am and he was told that the nurse 'stepped out' for 4 hours. It was 8am before a nurse came and that was only because I called an demanded that a nurse see him right away. An aide refused to empty his urinals because she said she was sick of doing it and he would have to do it himself. Mind you he was not able to get out of bed without assistance. He was never given a shower in the total of 22 days he was there, we had to bathe him ourselves. His sheets were never changed, we had to do that ourselves. No one should be in this facility unless you have family or friends monitoring your loved one 24 hours a day. The lack of care and negligence was appalling. We did address these issues with management right away and nothing was done.