Meadow Brook Senior Living

I love Meadow Brook! The company I work for often visits and works alongside the staff there. Their leadership is strong - lots of professional experienced managers! And, the community is beautiful - it's always clean (and, always smells clean too!). And, it seems like every time I visit, the residents that live there are out in the lobby, activity rooms or dining room - they really seem to enjoy living there.

Over the years my family member has resided here her 'quality of life' has gone down. Regarding the personal, dining and overall community experience.Preface: My relative has resided at Meadow Brook for roughly four years of which I visit several times a week and occasionally join her for a meal in the dining room. Over the years I have come to know numerous residents and their families. I certainly can't speak for them however their shared experiences do influence my thoughts regarding 'The State of the Affairs'From time to time I'll update this review by adding a section to the end of the post. It will be clearly marked and reflect my current 'rating'Updated - August 2019 - See Updated Section below Initial ReviewInitial Review - Fall 2018The first year I would rate four or five stars and the years thereafter have been a steady decline. Currently under 'new local management' and hopefully it will reverse direction.I can only speak to my family's experience and the other residents and their families I have gotten to know over the years. Of course moving into an assisted living facility is a new and often unique experience for each resident. Gladly it was a smooth and overall rewarding experience for my family member the first year or so. Of course this or that could have been more to her liking however being a community it can only be 'tailored' so much to one's personal preferences.At the first year 'review' we expressed several concerns and left with the belief they would be addressed. When they weren't after a period of time I contacted Spectrum (corporate won't address your concerns - at best the local area manager will contact you) which admittedly stated 'yes we have issues and they will be addressed'A few weeks later she stated they have been addressed (certainly not to our satisfaction). However I took away the belief that this is how the community will be going forward and it is what it is... which to a large degree we were happy with.However in the following years (three) it hasn't remained the same environment. First and foremost the staff including management, dining, housekeeping and maintenance have been a revolving door often with extended periods of time without adequate personal to perform their duties. The continual turnover also results in a lack of training (and dedication) which leads to services being performed well below expectations.And sadly a well rehearsed excuse as to why things are as they are and 'give us time to correct these issues' only play so many times as one 'wave' of management is replaced with another.When management admits to staffing, lack of facilitate maintenance and dining issues and continually states it will get better I believe it's rather clear many areas need to be addressed.They may well but so far all I have heard is repeated admissions with no plans in place to accomplish such. I can't speak to how other Spectrum Retirement communities are run. All I know is attempting to discuss your concerns with the home office is virtually impossible as every attempt has resulted in them 'passing the buck' back to the local management.I don't wish to leave this review without expressing appreciation for the things they have done over the years at times above and beyond the call of duty. And I look forward to the current issues as many as there are being resolved. Bottom line I would not recommend Meadow Brook in its current state.Updated - August 2019The local management that took over in Fall 2018 lasted less than six months and now the current local management has been in place for several months. Since the 'new local managements' have been in place the only change has been addressing the facilities with much needed maintenance and updates to the furnishings. Presumably to address the growing vacancies.Several families (I know personally) have moved their family member to other facilities over care concerns. Sadly there hasn't been any improvement regarding the qualify of staff, constant turnover and the performance of their related duties.