Victory Centre of Park Forest

Friendly staff and great location!

The receptionist is terrible she always has an attitude and never wants to do her job. Shes extremely RUDE and its always an excuse on why she cant direct my calls.

VICTORY CENTRE of PARK FOREST HAVE TWO BUILDINGS.One being AN ASSISTED LIVING FACILITY and the other a RETIREMENT FACILITY.THIS REVIEW IS FOR THE ASSISTED LIVING FACILITY.***************************WAY TOO MANYadministrative changes at this facility. The financial managers were stealing the monthly rent money (personal checks), the night time /evening CNA's were also rummaging through the residents belongings and STEALING them as well, (I have a Park Forest police report to prove it), as well as treating the residents very rudely with NO DIGNITY and with a great lack of RESPECT. I've witnessed this on occasional evening visits.I would STRONGLY recommend placing a camera in your loved ones room if they currently live there or are planning on living there. However, the daytime / morning CNA's are SUPER professional, very friendly and courteous. The nurses staff at times were VERY RUDE - as if taking care of these elderly residents were burdens and not people and didn't want to bother with them - yet it's their job to provide medical help and support.During the week the cafeteria staff is beyond EXCELLENT in serving and caring for the residents' food there, except for on the weekends when it seems as though a skeleton crew is working there. Daily activities are ok with an occasional visiting entertainer. Church services every Sunday morning! Holidays are celebrated in a very grand way. It is a clean facility I must say. The maintenance crew is always on top of things 110% and spot on when it comes to dealing with building and apartment issues.The staff members do launder the residents clothing when a resident cannot. Ironically the only professional section aside from the morning CNA's, maintenance and dining staff in my opinion, is the front desk/secretary. This young woman goes out of her way to assist the residents as well as their visiting family member(s) while attending to her own daily responsibilities. I would not recommend this facility for a loved one if you have a choice in facilities. I on the other hand, didn't have the luxury of choosing so in doing so I witnessed first hand ALL the workings of this particular facility and at times was utterly shocked at the mentality, the attitudes and work ethics of the staff there. Hopefully someone else might have a more positive review, however, my review and experience comes from visiting Victory Centre for almost over a decade as well as my own personal career in working with the general public.

Manager is not very caring and I have seen roaches