Sunrise of Naperville North

My sister has been at this facility for 6 months. From the very first day, she was made to feel welcome and all the staff in the Memory Care unit was extremely helpful. The rest of the staff, from the administration to the food servers have always addressed my sister by name and hugs are the form of greeting. I feel she is extremely loved and safe. I can call at any time and get a prompt response to my question or even to check on my sister etc. I have referred this community to several of my friends who are looking for senior care for their loved ones. I would give 6 stars!

This place is extremely deceiving as they are sweet as pie until youre signed up and moved in. The turnover rate is extremely high, the director, Patrick, does not return phone calls and is always and I mean always in a meeting. There are no monthly meetings scheduled as the staff is short. They have multiple receptionist who have different jobs throughout the complex. They drill you on the phone and do not check who visitors are when dealing with memory care. The communication is poor and staff not educated enough in this field. I also observed leaks from the ceiling that seemed like they were being fixed. I would not recommend this facility for the price. When you have a loved one placed its important to feel comfortable and sadly we do not at times.

Its the start of week 2 at Sunrise Naperville North in my in-laws latest lifes journey. Any family going through this knows it is a whole family process to get your loved ones to this point. We viewed several facilities in our area and found Assoc Sales Director Terrin easy to work with from the get gono high pressure sales pitch, she just allowed us time to work toward the end that would best work for our family. We made many visits to Sunrise North on this journey and I can honestly say each and every person we came into contact with exuded genuine friendliness, care, compassion and professionalismfrom Executive Director Patrick to Sales Director Kristin, to Activities Coordinator Ebony, to the ladies at the Concierge desk-- Marybell and Dolores. We had several meals in the dining room while deciding, and while moving them in, and Chef Mark , Kristen and the rest of the staff were extremely cordial each and every time, and the food was worthy of a five star establishment. My MIL was a gourmet cook before becoming hindered by arthritis, so enjoyment of meals was very important for them.Working through the admittance process, Assisted Living Coordinator Tenisha, Nurses Rita and Mishka, and everyone weve been in contact with have made them (and us!) feel welcome and truly cared for. They are treated with dignity, respect and everyone has taken the time to get to know them, and their likes and dislikes. The last week was spent getting them unpacked and settled. My in-laws are truly starting to feel at home and have commented they just love everyone theyve interacted with. We couldnt have chosen a better fit for them. It puts my heart and mind at ease knowing theyre in a safe and welcoming new home.

I couldn t be happier or more assured with the care, compassion and professionalism exemplified by the Staff at Naperville Sumrise North towards my aunt. They treat her with dignity and have taken the time to actually get to know her, her likes, dislikes and the wonderful person she was in the past and continues to be now! She has been here almost a year and her outlook is 100% better than when she first arrived, in fact, her health and mental outlook has improved significantly. I also work in senior living (not for SunrIse) so I tend to be more critical than most. This community is top notch! Keep up the wonderful work!