Burr Ridge Senior Living

I had only been able to stop in for information and we didn't even get a chance to tour before Covid and the stay-at-home orders hit. John was able to provide us video of the actual apartments that were available and answer all of our questions to work us through the process so that when move-ins were allowed again, we were ready to go. It's stressful enough moving a loved one, let alone in these circumstances but we were very confident of our choice after talking with John. Even though we had a couple of bumps with our movers, John and his team went above and beyond to help get my mother-in-law moved in on time and safely under the Covid guidelines. We wish we could have seen her face when she walked in the apartment but talking to her the next morning we knew we made the right choice and she was happy. If anyone else is facing a decision about moving their relative to Burr Senior Living or about doing it during this time of Covid, I would not hesitate to tell you to do it because John and the rest of the team are wonderful!

I cant speak at all on the quality of life the seniors are experiencing at the assisted living home. However, I sincerely hope the management at this home shows better care for their seniors than they do for their neighbors. There has been raw sewage running from the assisted living home into my subdivision, and people in the vicinity are experiencing headaches because of this. I have called twice, and while the receptionists have been very nice, there is only so much they can do as the management of the assisted living home has received the complaint, and is only coming on Tuesday, basically knowingly allowing raw sewage to spill into a neighboring property for 3 days without doing anything, despite the problem being entirely of their doing. This has been a problem for 1-2 weeks now. In addition, my step mother experienced an accident in winter from water spilled from the runoff pond turning to ice. We have been politely trying to contact them about this since then, but have been receiving very little response. Thus, although I would not like to post this review, I feel no other alternative, since I have attempted multiple times to go to them with these problems and they have been avoidant. Again, I really hope that this lack of care does not translate to the level of care that residents at this center are experiencing.