Symphony of Buffalo Grove

I called the facility several times to speak with an intake/ admissions coordinator . I was told to ask for Jessica . I left a message 4 days in a row . I never got a return phone call. I then took it upon myself on the 5th day to go to the facility to personally speak to Jessica . I filled out intake paperwork with my son in laws name on it as a potential patient . By the time we got to her office (approx 30 seconds) she stated that she had already spoken to the hospital social worker that my son-in-law was at, several days ago . She then proceeded to tell me that she cannot accept him because he has Medicaid and they do not cover the rehab part of the the stay. I then told her I heard great things about the facility and he / we had gone through heart wrenching 2wks and I wanted to do what I could to try and help him adjust to his new way of living. My son-in-law who is 43 had to have his two legs amputated at the knee . She showed no signs of emotion or empathy . I then asked her if she could talk to the manager because I was willing to self pay the additional amount for rehab Therapy . She then advised me that it would be considered double dipping because he was on Medicaid . I felt that it would be considered a gift from me (mom) . I asked her if she could verify that with her manager and to please call me with a response from her manager. She said she would . Jessica never got back to me. I have to agree with all the comments that have been made about POOR customer service at this facility . Maybe the owner should address Jessicas no phone call policy . What other calls is she not returning? Maybe potential patients that meet the criteria ?

The staff is very kind and patient with the residents. The Nursing staff work hard to make sure that everyone is attended to and management is accessible.

Wonderful place! They took excellent care of my mother, were very accommodating. Rehab staff was excellent...treated my mother with dignity and sincerity. Nursing staff was great. Joe went out of his way to make sure her needs were met. Lauren and Kimberly were kind, knowledgeable and understanding!