Pu‘uwai ‘O Makaha Health Services

Staff does not respond to call bell and place smells of soiled diapers all day and night.

great staff and on-point service

First and foremost, I came into this completely unbiased, as I planned on keeping an open mind with my grandfather having to be here. From what I witnessed, I am appalled.Yes, basic insurance equates to basic care...however, we shouldnt have to pay extra to ensure our Kupuna are treated with patience and decency.The first thing I noted was the Lobby being the nicest area in the entire facility, that, unfortunately, is not saying much. Restrooms for visitors...I have seen bigger porta-potties.There is this lingering smell in the air, mustiness, almost as though there is a feigned attempt to be clean, but its not quite there. It has the same hygiene as a camp mess hall.I understand there are Kupuna here that are suffering from mental and severe physical ailments as well, so imagine my surprise, and frankly, readiness to go off when I hear a Nurses Aide (if that was a Nurse, thats even worse) talking to a patient, no one I even knew, with such impatience and rudeness;Hurry up! I dont have all day! He still not ready to get out the shower, guess hes gonna fall asleep in the shower then!We were passing by, my mother and I were leaving for the night after visiting my grandfather, and she made all these comments just as she left a room, she was quite loud.She turned and saw us behind her and laughed nervously, as though to play it off as a joke. She was the only one laughing. I wondered out loud, why do you work here? Let me tell you this would have been worlds worse for her had she been addressing my grandfather....and I regret not getting her name, but unfortunately for her, I have a great memory with faces, and I will be visiting often, when I see her again, I will report her. What I will say is she was doing rounds in the rooms that were near the entrance tonight (03/06/19). If you dont have compassion and patience, dont work with Kupuna. Shameful. And Ill be keeping a close eye on anyone getting near my grandfather. For those in charge, I suggest you keep a close eye on these caregivers/aides...bedside manners are important, and if you are treating this job as just another paycheck, I kindly ask you to watch your back or find another job, youre not gonna be jeopardizing someone elses well being just because you are incompetent as an employee. This review is a warning shot. Shape up.

For One Thing It's Very Very Secluded. The Place Looked Like A Camp. ?Dry And Dusty Landscape.. When Entering The Lobby ? No One Was There.. Smelled A Bit But It Seems They Were Understaffed And That Makes A Difference With Healing.. But Simple Insurance, Simple Accommodation's With Much Needed Rehabilitation..

Compassionate, comprehensive care. I stayed here for 6 weeks for extended medical care in 2013, and received great care from the staff. The facility is beautiful, and had fun activities, and exuberant and attentive nurses. And kitties. Great ferals. Momma kitties with kittens, and relatively tame not skittish or vicious. Beautiful gardens, too. I miss the Golden Buddha shrine, the flowers, and the epic mountain view. Really felt like a rural home. :)