Place At Pooler

So far so good I have no complaints my mom been there since July 29th and they taking good care of her... Keep up the good work!!!

I call the resident line so much and have only ever gotten them to answer 2 times! I live 3 states away, so I can never get in contact with my grandma! The receptionist is very RUDE when she talks on the phone. They don't get her to talk to me when I call the main office either. They put me on hold forever just to tell me to call back, and when I call back I still don't get to speak to her! I've even asked them to have her call me. Nothing! If they disrespect the resident's family, I can only imagine how they treat the residents! ETA: 01/20/2020 Threatened to call in a wellness check and they magically let me speak to my grandma today after numerous times of being told no! So if you can't get ahold of your loved ones, do what i did! Sad it even has to be done but you gotta do what you gotta do. I call the resident line all the time and never get an answer. So I call the front desk, they tell me to call the resident line...then don't answer the resident line. Enough is enough! How hard is it to just get a resident on the phone??

DO NOT send your loved one here. They tried to kill my dad twice. I showed up unexpectedly (I live in Chicago) and he was slumped over in his wheelchair and almost dead! Doctors told me he was so septic from a UTI that had I not showed up he would be dead. This place is pathetic (and thats me being nice).

Once we entered the building, there was nobody at the front desk. When we finally found a man that worked there, he directed us to the nurse station. There was an elderly woman sitting in the hallway with one of her breasts hanging out and there were 5 nurses standing at the nurse station. Why one of them couldn't cover the elderly woman up is beyond me. When we told them my fathers name and asked them what room he was in, they didn't know his name and referred to him as the man with glasses. The nurse staff was not professional and didn't come off as approachable. Once we got into his room, there was a cotton ball with blood on it and a cup under his bed as well as two used gloves, a lid that was laying in what looked like small poop particles, and a dirty shirt of his which were all scattered across his floor. I then told one of the nurses who cleaned out up. She told me the previous nurse said she used my fathers shirt to wipe up the tea she accidently spilt and said it was 'clean'. My father also had to call my sister because 3 hours after telling the staff he needed his soiled diaper changed, they still hadn't come to take care of the matter. I definitely wouldn't recommend this place to anyone and I'm hoping my father gets out of there asap!

If you could put negative stars I would. The admissions lady that I spoke to on behalf of my employer at first was very nice and insightful with giving information. However, when it came to actually sending the information she refused to answer any and all calls making the front desk staff say she was always in a meeting, or that she was on the phone with another patient. She would not respond to messages, refused to acknowledge if faxes were received, and overall made this a very trying experience. If it were up to me she would be removed and placed in a position she wouldn't have to deal with people.