Oaks at Pooler

My mother has lived in the assisted living area for almost a year and she loves it. The nursing staff seem to really care about the patients and the food is amazing. I have never had any issues as of this date and I am there to visit every day.

We come here to share music with the residents once per month, and it is a wonderful place to come. The facility, cleanliness, staff and residents are all super!

I just want to say what a Godsend this place has been to me and my Dad. My dad is in the Horizons Memory Care wing and the staff has been amazing. He was previously 'asked to leave' another local Memory Care facility due to behavior problems associated with Sundowners after only a month. I was at my wits end. When I talked to the staff at The Oaks about what was going on they assured me that it was not anything they had not seen in other Alzheimer's patients and they would work with him. Their goal is to make sure that this is the last place he would have to be moved to and could live out his life without disruption of moving to a nursing facility. Everyone there has gone out of their way to learn about his life prior to Alzheimer's so they can better adapt his activities to things he likes to do. You can tell how truly caring they are and the genuine concern and care they give my dad. The interaction of the staff with all the patients is wonderful. They are very patient and treat everyone with respect. Dad has been there 3 months now. It took me a little while to relax and realize that they have this under control but it is an amazing feeling to know that when I cannot be there I do not have to worry about him. I could go on and on but for those looking for a place to put a loved one when the tough decision comes I would recommend visiting the Oaks. When you start looking do your homework and make sure that wherever you go there is enough staff and that they are trained well. A place can look great but not have the proper care and staff to take care of your loved one. The Oaks has both.

There are some very caring people who work here, but my parents did not have a good experience at this place at all. Promises were made when we set them up to stay for respite care after my dad took a fall. Many of those promises were not kept. Wait times for help were longer than we found acceptable, and at least once they were completely forgotten about and didn't get taken downstairs to eat for a meal. The basic problem is understaffing. If they'd be willing to hire a couple more people to help during peak hours, it would make a world of difference. Now that an amazing new assisted living facility is opening near Savannah Quarters, The Oaks will up it's game and do better for the people living there.