Sterling Estates of East Cobb Retirement Community - Independent and Assisted Living

I have updated the review after having a loved one live at Sterling Estates from February 2020 until June 2020.After moving in, within days, they insisted on 24hr sitters being required as a condition of her being able to stay. Even though we were paying Sterling Estates for a higher level of care than normal. Once the sitters were hired, at $21/hr, they made it very difficult to remove the sitters and take over her care. Over the entire length of stay, she was without sitters for only ~10 days.During her stay, unfortunately Covid changed everyone's world. Family was no longer allowed to visit (due to GA guidelines). This made it extremely difficult trying to find out how our loved one was doing. Sterling Estates did a good job of communicating how things were going as a community, but did an extremely poor job of communicating how an individual resident was doing. They never called to give you a status and when you called, they made it feel like you were inconveniencing them.10 residents tested positive and 5 residents passed away as a result of Covid.After we had concluded this was not the right facility and moved to a different facility, Sterling Estates refused to refund money that was rightfully owed.I have tried to communicate our concerns with this facility so you can be aware of some of the issues we had. I would have a hard time recommending them because they made you feel like everything would be really great and we had a very different experience.

The staff at Sterling Estates are wonderful, and they've become an extended part of our family. They took great care of my mother, and she enjoyed all her time there. Even during the most challenging moments, the Sterling team showed patience and love with my mother and our family. We appreciate all they do, and we love them, too!

If there was an option for a 6-star rating, this would have it! Our mother has been a resident for 9 months after living independently with our father who passed of pancreatic cancer last summer. Sterling was one of many communities we evaluated to ensure she would be in the ideal environment to support her active social interests along with her increasing memory challenges. It was obvious that Sterling was unmatched due to its reputation, quality of care, impressive facility, experienced team, engagement and satisfaction of residents, and, of course, the upscale menu. Our mom assimilated quickly as both the Sterling team and long-term residents ensured she learned her way around and was introduced to new friends and activities. Having a garden patio apartment that we were able to dress up with a look and feel that she felt was very cozy added to the instant appeal...coming from a large home, she had more than enough space to be comfortable.In the time that our mother has been at Sterling, she has thrived. She enjoys the company of others, appreciates a laugh with friends, takes comfort in knowing she can assist others who will in-turn assist her, and is always up for a group gathering when music and a glass of wine are involved. A sense of community is alive and well at Sterling Estates! Knowing that we placed great trust in the Sterling team the first day our mom walked through their door, it holds true even more today. Amid the COVID-19 pandemic, the Sterling team has gone to great lengths to ensure the safety of all residents and staff. Their attentiveness to the needs of residents, responsiveness to one-off requests and thoughtfulness to critical details, is very reassuring. The positive energy that is part of their culture shines through in the daily updates detailing new measures being implemented to mitigate risks while keeping residents healthy and happy. We are fortunate and extremely grateful to have had such an easy transition that has led to a wonderful place for our mom to call home. There is no question that the talented and genuinely caring team at the beautiful community of Sterling Estates has played a huge role in our level of satisfaction!Cari, Katie and Bryan

I lived here for about 8 weeks, as a 'family caregiver' for my disabled stepdad, when my mom was hospitalized & soon after passed away. Very hard times for us.I'm eternally grateful to Sterling Estates managers & staff for their genuine compassion, respect, timeliness, and much above & beyond help in all ways we needed... as I also dealt with mom's estate matters, stepdad's 911 emergencies, my painful disabilities, and preparing stepdad to move to a nursing home in another state, near his daughter.Front desk genuinely friendly, welcoming, helpful, with great follow through on our service requests of all kinds.Spiritual needs well taken care of by visiting clergy. Housekeeping staff work very well. Assisted living help very good by staff & live-in specialists. Health services available for medication management, visiting medical services available; County police, fire & rescue department very nearby. We personally benefited from 911 help three times during 8 weeks with stepdad.The good sized community of residents were wonderful to me & for me. I'd be glad to spend the rest of my life among them, making the best of precious time & energy, sharing the ups & down of our lives, hobbies, & interests.The facilities are well designed & built, relatively new, many units are roomy, & community spaces are well appointed furnished & decorated. Positively energizing, no overloading. Enough laundry rooms & machines, though the machines much used, about ready for new replacements.Maintenance is also very impressive. Competent & prompt, respectful, & respectable. Waste disposal is timely & thorough. Household property donations are quickly processed.Food, almost heavenly for me. Exceptional quality & presentation, very good portions (neither too large nor too small), & extras are available for the asking. Flexible menu for people with special dietary needs. Visitors' meals are reasonable priced, especially considering the obvious quality.Landscape and scenery pleasant & peaceful. Almost rural land to the south. Single family housing to the north, mostly hidden by trees & shrubs. Shopping & restaurants a few miles away.Overall, a place I would be glad for my spouse & I to best spend our remaining years.

Sterling Estates of East Cobb is such a special place. We feel so blessed to have found it for my wife's sister. She was living alone, is battling breast cancer and on top of that, broke her shoulder. She recently moved into a wonderful apartment at Sterling Estates that is exactly what she needed. As spacious and comfortable as her unit is, the thing we are most pleased with is how the staff has cared for her. No matter what she needs they are always there with a smile and an answer. In addition she has made wonderful friends. Most important, she now feels that she is home. We could not have asked for more.