The Retreat at Jasper

No Better Place for Senior Care!In September of 2018, our dad, Ken Saunders, became the first resident of Windsor Lodge Assisted Living Facility (later to become The Retreat at Jasper). From the moment that we arrived that day, the staff was welcoming and friendly. He even got his first round of applause as he entered the front door. Me being me, I was a little nervous allowing someone else to care for him. Boy, was I wrong as they treated him like their own father, loving and caring. Our dad passed, while still in their loving care, this past Sunday, one week before Fathers Day. Although he finally transitioned from assisted living to memory care, he always expressed the same sentiment:I like it here. They are really nice to me.Nice doesnt begin to describe the loving care that he received. The activities that he enjoyed included bingo, crafts, discussion groups (current events, show & tell, etc.), shopping trips, trips to restaurants, even trips to view Christmas lights and more. He especially enjoyed the weekly happy hour where the activities coordinator would bring in live entertainment. Snacks and beverages were provided and let me tell you, dad enjoyed his happy hour wine each Friday. You could always hear his foghorn singing voice joining in with the entertainment. Every time we visited, which was often he would tell us the same thing 'I really like it here: which set our minds at ease with our decision.On the serious side, the staff showed wonderful patience in helping him with ordinary daily activities. These included cleaning up in the morning, getting dressed, getting changed (when it later became necessary), getting ready for bed and administering his medications throughout the day . Eventually they had to help him with all transitioning, as he became unable to walk. They did so willingly and lovingly. In the end, after his spirit had left this earth, they even cleaned him up and loving dressed him (in his Hawaiian shirt at our request) before his final ride to the funeral home.Phoenixs staff is dedicated, hard-working and loving. Youll love them allincluding Bonnie, Brittany, Alisha and Amber. There were too many kind and loving employees to mention here.If you need to place your folks into assisted living or memory care, you cant go wrong with The Retreat at Jasper. Your loved ones will be in great hands. They treated our dad like family. Im sure that they will with your loved ones too.

My dad was a temporary resident at The Retreat. My family chose this facility in hopes of my dad being taken care of and be treated with great care. My dad has dementia. Its tragic enough how things took place in my family already. My dad was found to be confused at the store one day. The Sheriffs department went to his resident where my mom was. When the police officer told my mom that my dad was at the hospital she collapsed and had a heart attack. I drive 1600 miles to have BOTH my parents in the hospital. One parent that has already passed and my dad, who is my everything. So when my family researched and wanted the best for my father whom just lost the love of his life for over thirty years, we really thought this was a good decision. The Retreat in Jasper, Georgia didnt have the patience nor good care for my dad. The director Bonnie called my sister complaining that my dad was an inconvenience. I work in the healthcare field myself and I WOULD NOT treat a dementia patient the way this place did. The staff took my dads stuff and started moving him to another room. They broke a dresser that has been in the family for YEARS. My dad didnt understand why his stuff was being touched and moved. He was disrespected and he worked extremely hard his whole life and didnt deserve mistreatment. Dementia is a complex disease and people that are ill need respect and dignity. I do not recommend this place. It looks good as far as appearance but Bonnie and her staff lack experience in caring for people and their family.

This past week, I toured the Retreat at Jasper on behalf of a family member. While the community was very impressive, what was more impressive was the Executive Director, Bonnie. Since this is all new to us and overwhelming, the fact that an Executive Director took the time to sit with us for an hour and a half to offer support and explain in detail the differences between different senior living options...again a very confusing process for someone new to all of this...was most impressive. Her expertise made me feel reassured and confident in the decision to have my family member live here. As we walked through the building, the staff were friendly and happy, and I even had many of the people that live there say hello to me. It just seemed like an upbeat place. I witnessed someone who lives there hug the staff and Executive Director, and it spoke volumes to me. Hoping my father in law can call this place home in the near future.

With having a family member here I feel obligated to leave a review. We couldnt ask for the staff to be better to our loved one and I do understand that the staff has zero to do with the meal planning but The BIGGEST complaint I have is the food they are serving the people that live there . It is absolutely terrible. I have seen first hand the food that is wasted there because it's so bad they cant eat it. Tonight was some kind of awful Tuna casserole that looked like someone threw up on the plate . I know serval people that didnt even eat dinner or some that just ate a biscuit . I think it's sad that alot of those people will be going to bed hungry. It's time something is done about this. Hopefully this review will help.