Gracemont Senior Living

Food quality and service for my mom has gotten worse and worse to the point its inedible. She now has to shop and cook her own mills meaning during Covid she has to leave her apartment when she is supposed to be quarantined. Multiple attempts to discuss issues with the staff has gone unheeded. Not one response has she received. I do not recommend this facility. Rent keeps going up but quality and service gets worse and worse. All residents have complained but no responses.

Facility is immaculate!!! Staff is caring, attentive, and aware of residents needs and wishes. The villas area is a wonderful initiation into the senior living atmosphere. Great start to making an individual feel comfortable in the forever home experience.

Posting on behalf of my parents who have lived in Gracemont for over a year. My father is president of the Resident Council (Mr. Singletary) and has tried very hard to work with the facility management and ownership. He has given me the following list of resident grievances:The local management agreed to take care of these items but then corporate refuses to talk to the resident council. 1. Took 6 mo to get bulletin board 2. Windows in Dining Room 9-11-183. Lake slope 9-11-184. Servers needed 9-11-18 (one of our current servers does not speak or understand English)5. Trees along Jot-Em-Down Rd 2-176. Holes by driveways 10-9-187. Benches around lake 11-13-188. Took 4 months to get coat rack9. Paint Road Drains 12-11-1810. Bus leaks 12-11-1811. Fence in front of clubhouse12-1812. Grab bars in all units 9-1713. Tables and floors in dining rm 9-1714. Swimming Pool 10-9-1815. Rec area outside 11-13-1816. Raised Gardens 11-13-18The company has no problem cashing our checks in a very timely manner but have no desire in providing 5-Star, heck, any star service in a timely fashion. They do not honor their word or care about us as people. We are nothing but dollar signs. Items 3, 6, and 12 are resident safety concerns. Due to the lack of service and integrity, we cannot recommend Gracemont Senior Living Center.

Five star service is impossible with severe staff shortage and poor management.

I have been resident here for 3 years. I now live in assisted living. Im very well please with the services at Gracemont. Staff is very helpful and friendly.