Innovative Senior Solutions

I tried to like this company, I really did. They were very professional at first and seemed to set themselves apart from the other companies in the area that I've had bad experiences with. However, the types of people they hire are just awful. Your employees are an extension of you. It doesn't matter how nice and professional you are ,if your employees are rude and lazy then that tells me exactly what type foundation your business is built upon. I truly believe that they have no idea how their employees act when they are in people's homes. The sheer disrespect and lack of common decency is mind boggling. If they have to wash a dish the client used, they're upset. If they have to wash clothes, they're upset. If they have to change a bed the client peed in, they're upset. I can't count how many times I've been told that they aren't maids. I understand they aren't maids, I have never once said they were, but if they can't do even the minimal task of washing dishes or clothes (that all belong to their client!) Then what exactly is there purpose? They come to your house hover around while you do all the work and then sit and play it talk on their phones while ignoring the clients calling for them or trying to talk to them. We've had aides call out of work because it was raining hard. I'm sorry but if I called out of work for anything less than severe weather, I'd be fired. We've had aides leave early because 'it looks like it'll be dark soon and I don't like to drive at night'. I mean seriously, these situations have actually happened. We've had aides say that they only work 2 or 3 hours and didn't have enough time to feed the clients and bathe them, we had to pick one. Clearly this company hires whoever they can get, they'll anybody who walks in off the street and can strung two sentences together. I hope potential clients see this review and take it to heart. Take everything I've written into consideration before allowing these people to step foot in your home and lay hands on your loved ones.

I was impressed with this company in the beginning they talked a very good game but could not follow through. I was guaranteed I would have care givers and they were a no show. I do not recommend this agency to any one.

I Love the people that I work for and with. We truly have a great team to Serve out our mission of Improving the Lives of Seniors !!!!

When it came time to care for my grandmother at home, my grandfather was overwhelmed. I looked around for help, I had known about ISS but we were never in need of their services until that time. We are so pleased with the caregivers that assist my grandmother. The staff always update us when there is a change, and often just check in with us just to make sure everything is going ok. My grandfather now has the assistance he needs with my grandmother and we the family have peace of mind knowing that she is in good hands at home where she wants to be. Thank you Innovative Senior Solutions.