Palm Garden of Winter Haven

Truthfully my mother never made it into the facility. We had 3 options Palm Garden was our first choice. The representative of palm gardens came in introduced herself. She was very assertive and rubbed me and my family the wrong way. She kept referring to my mom as sweetie. It just didnt seem like she wasn't very interested in my mother and what we actually needed to hear. I have nothing negative to say about the facility itself as we were never there. We ended up going to Astoria instead not the best experience there either I have a feeling this is just how nursing homes are in winter haven.

They talk a good talk. If you are not there every day, your love one is going to suffer specially if they are in a wheelchair and cant get out of bed on their own. My love one can express her needs and also get upset. If they speak their mind or call their love ones for help their will be retaliation from the staff

My Sister was a patient at Palm Garden. Every time we were there visiting, we observed the staff interacting with her in a pleasant way. They were 'connected'. You could tell that there was more to the interaction than just business. They would follow up on a previous conversation, personal things, like 'oh this is your sister that likes to shop', or she would tell us something about them, like 'his son is in a band'.We never walked down the hall that we weren't approached and she was hugged, or given an encouraging word. When she had an issue about the food, it was addressed immediately. As a family, we were invited to progress conferences. She loved the physical therapy department so much that she chose to go back as an outpatient after she was discharged. I have referred many friends to PG since our experience.

This place is absolutely horrible! STEER CLEAR! My mother stayed here for 1 1/2 weeks after surgery for rehabilitation. There were not enough exercise machines for the patients scheduled per time slot so they had to waste part of their precious 30 minute allotted rebab time waiting in line. Other than that 30 minutes, patients are left in their beds to rot. In 1 1/2 weeks, my mom only sat on a toilet once - when I demanded she receive a shower (only one given in the entire time). Her roommate had been in there for 3 weeks and had never been taken to the bathroom or shower. They are left to urinate and defecate in their beds. How humiliating and demeaning for the patients and their family! There never seemed to be a shortage of help, though. The problem is that they were always at the nurse's station all chatting with each other, not helping patients at all. The ONLY positive about this place were 2 great, wonderful nurses she was lucky enough to have - Alvin and Tina. Many thanks to you two!!!!!!!!

I Got My MoM Out Of This Awful Place Today Please Donot Put Your Loved Ones Here