Westpointe Retirement Community

Upon visiting Westpointe, it all seems good. However, they don't follow through with what they advertise. My relative has been there a few years and the quality had declined over the years. The food is fair and inconsistent. They don't provide enough calories to maintain adequate weight - my relative has lost over 30 lbs without needing to. The cook does not adjust for even simple dietary needs. The one posted activity of bingo is inconsistently held. Outings are only to shopping, and the driver does not assist in carrying bags on & off the van. Some of the care assistant staff have been there a long time and are very good. However, there is a high turnover of 'newer ones' who have little experience. Response to the urgent call bells is slow to non-existent. 'Room cleaning' consists of passing a vacuum over the exposed pathway, no dusting, fair cleaning of bathroom. The place is over-run with roaches, flies & mice. Roaches & flies are in the dining room. Supposedly, they use an exterminator. Management is unresponsive or dismissive of residents complaints, and even 'offer them to leave if they don't like it' . Only positive is the size of the rooms.

Never been there

The place could sure use some fixing up it looks like a dump with very expensive sports cars and luxury cars block the drive through