The Veranda ~ Pensacola~ Assisted Living & Independent Living Retirement Communi

Very nice facility and great staff!  However, during the middle of a Pandemic my father had a stroke and while he was in the hospital and I was told that I had to move my parents out of the Veranda due to a decline in my mother's mental state.  During the Pandemic they were confined to their 1000 sq foot room with no stimulation or exercise for 2 months...not a surprise as anyone would have declined.  Also, I found out after she moved to my house that  my mom had phenomena while she was at the Veranda that was not diagnosed...no wonder she wasn't herself.  What was so insensitive was that at one point I was told by Kim that they had to move out the next day because someone already had their room (a room that that we paid for the rest of that month).  Unbelievable that they would do that to residents they PRETEND to care about.    So during my father's time in the hospital; I had to move my parents things out of the Veranda into a pod, move my mother into my house for almost a month while my father was recovering in the hospital, find an agency to watch my mother while I visited my father in the hospital, find a new facility with memory care (not able to tour any due to Covid-19 made it impossible) and move them back into a new place after he was released.  This whole experience was a total nightmare that shows total insensitivity to their residents and family especially during a pandemic...management only cares about the bottom line!

If you are thinking of moving into the Veranda and either you or your spouse has Alzheimer's, don't do it! They tell you it's okay and you can stay there until it's time to leave for memory care, but they will kick you out at the first sign of the disease! And you don't get your $2,000 back even if they kick you out after only two months! Otherwise it was a very nice facility. They should not have allowed my parents to move in. We wasted money there.

Ian looking to move there. Very nice staff and beautiful place!